Sr. IT Technical Support Engineer

Company Description

GlobalCorp is a leading non-banking financial services institution based in Egypt, established in 2015. Serving a diverse range of clients, including corporates and SMEs, GlobalCorp offers financial and operating leases, factoring, and structured finance solutions. Our team's expertise in the financial services industry enables us to provide tailored services and guidance, adding value to our clients operations. We pride ourselves on delivering high-quality, creative financial solutions with rapid payment turnaround, adhering to international operating standards.

Job Purpose

To manage and maintain GlobalCorp's computer systems, including administration of operating systems, hardware installations and configurations, infrastructure applications, network hardware and software, and monitoring IT infrastructure availability.

Key Accountabilities

• Install, configure, and maintain computer hardware, operating systems, and applications.
• Create and manage user accounts, access permissions, and security settings.
• Set up workstations for new employees, including hardware and software.
• Support and troubleshoot hardware and software issues.
• Maintain an up-to-date inventory of all IT-related assets (hardware and software).
• Resolve employee help desk requests within defined timeframes.
• Monitor and maintain computer systems, networks, and IT infrastructure to ensure availability and performance.

Qualifications

• Bachelor's degree in Information Technology or a related field.

Work Experience

• 35 years of relevant experience in a similar IT role.

Technical Skills

• Strong knowledge of Microsoft Active Directory, Microsoft Azure, and Office 365.
• Familiarity with networks, switches, and wireless technologies.
• Experience in network and systems troubleshooting.