Sr. Manager, B&I and Remote Sites

Job Summery

As a senior management team, you will lead the department to ensure high client satisfaction and strong financial performance. This involves developing the team, upholding operational excellence, and overseeing key initiatives. Senior managers coordinate project teams, delegate tasks to Project Managers, and ensure progress aligns with set standards for successful execution.

Job Description

Aligns with the direct manager to ensure HR, Quality, and Finance functions support business needs.

Oversees implementation of CATRION systems and enforces operational standards on-site.

Conducts regular project meetings, addresses gaps, and drives timely task completion.

Manages staffing, scheduling, and compliance with labor budgets.

Fosters innovation and continuous improvement across site practices.

Maintains accurate and timely documentation and reports.

Identifies risks, enforces HSE compliance, and ensures ISO standards are met.

Controls company and client assets per contract, monitors budget performance, and addresses variances.

Supports brand consistency, client satisfaction, and differentiation in the market.

Assists business development with client relations and new opportunities.

Sets departmental performance goals and tracks KPIs.

Ensures profitability through cost control (food, labor, overhead).

Builds and retains a skilled, motivated team with low turnover.

Maintains high standards in food safety and hygiene under CATRION's QA program.

Addresses client concerns, improves weak areas, and drives service innovation.

Monitors and improves customer satisfaction and contract compliance.

Manages recruitment, onboarding, training, and performance development.

Ensures compliance with company policies and local labor laws.

Communicates targets and expectations clearly to employees.

Drives cultural improvement, staff engagement, and recognition of top performers.

Participate in periodical inspections and contribute to the process of identifying and implementing improvements.

Take personal responsibility for closing identified development gaps and future requirements.

Personal competencies are known, understood, adhered to, and updated on an ongoing basis.

Actively participate and learn from all training to ensure your tasks are completed competently and professionally.

Participate fully as part of both the company and unit team, ensuring team objectives are met to enable the company to provide an excellent service.

Skills

Fluent in English and working knowledge of Arabic would be an added advantage.

Flexible approach, willing to learn, outgoing and friendly.

Positive attitude, passion for the role and commitment to excellence

Well groomed, friendly, cheerful and polite attitude

Ability to coordinate with various departments for any issues/concern through understanding processes and resolve it.

Comprehensive understanding of Health and Safety and ability to apply principles.

Ability to work independently and handle multiple tasks/projects.

Enthusiastic and passionate about consistently providing exceptional service to our customers and clients.

Qualifications

Education Certificate

Bachelor's Degree

Qualifications

Public Administration

General Years of Experience

6 - 7 Years

Special Years of Experience

5 - 6 Years