About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
Purpose
About the role
This position is set for
Process & Customer service director (inside Satellite Factory).
Role includes accountability in process and Customer Service management and transversal management of Satellite Factory team based in Cairo. The owner works with divisions GPO's (mainly for OB but also Orange Wholesale) and internal Satellite teams to adapt, build processes, and ensure highest level practices in the teams. As Customer Service Director, you are responsible to ensure excellence of Satellite Customer Service Management. The role includes accountability in operationalization of new Satellite Managed services Build and Run. In this position, the owner will lead as well key Satellite transversal projects and activities.
Responsibilities
- In country transversal Manager of Satellite Factory team in Cairo
- Lead key transversal projects (like obsolescence project)
- Contribution to Service creation : For Non-standard solutions, be accountable for creation - with operational teams and GPOs of new processes and practices, and ensure their timely implementation
- Operations excellence
- Animate continuous improvement initiatives whenever required to improve our operational efficiencies and costs, and lead towards excellence with a focus on new Managed services
- Initiate and manage Partners (Satellite operators, manufacturers) service improvement plans
- Control actions aiming at maintaining tools and Infrastructures in good operational and service conditions (MCO/MCS)
Ops support/crisis mngt- Contribute to Root Cause Analysis on major incidents or crisis,
- Lead Satellite operational crisis whenever required
- Follow the satellite technology evolution
Skills/Experience/Qualifications
Languages: fluent English, and French
- Leadership and matrix Management skills
- Strong technical knowledge on Satellite and telecom technologies related to terrestrial and maritime sectors.
- Experience on Process Management
- Project Management Skills
- Ability to write documentation
- Autonomy and Initiative
- Team player
- Good interpersonal skills.
- Customer facing skills.
- Appreciated: OB and OW organization and processes knowledge
About You
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Within INFRAS department (infrastructures, network and support), Satellite Factory manages, deploys and maintains satellite transmission network.
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
