Sr. Operations Manager

Job Description – Sr. Operations Manager

Company: CORE Coffee & Roastery

Department: Operations

Position: Senior Operations Manager

Location: Riyadh, Saudi Arabia

Key Responsibilities

• Operations Management
• Oversee daily operations across multiple CORE Coffee & Roastery locations.
• Ensure all branches consistently follow company SOPs, operational standards, and service procedures.
• Monitor store performance and implement corrective actions where required.
• Conduct regular branch visits, operational audits, and performance reviews.
• Sales & Business Performance
• Drive sales, revenue, profitability, and overall business growth across assigned locations.
• Analyze branch KPIs including sales, average transaction value, labor cost, food cost, wastage, and customer satisfaction.
• Develop and execute action plans to improve underperforming branches.
• Support new store openings, expansions, and operational development initiatives.
• People & Leadership
• Lead, coach, and develop Store Managers and operational teams.
• Ensure effective manpower planning, scheduling, productivity, and staff deployment.
• Identify training needs and coordinate with HR/Training teams to improve employee performance.
• Build a strong service-oriented culture and maintain high employee engagement.
• Coffee & Product Quality
• Maintain consistent coffee quality, preparation standards, presentation, and service across all branches.
• Ensure compliance with recipes, brewing standards, product specifications, and quality-control procedures.
• Coordinate with the Roastery, Supply Chain, and Product Development teams to ensure product availability and consistency.
• Cost Control & Inventory
• Monitor food, beverage, packaging, labor, and operational costs.
• Control wastage, stock variances, inventory losses, and unnecessary operating expenses.
• Ensure proper inventory management, ordering, receiving, storage, and stock rotation procedures.
• Customer Experience
• Maintain high standards of customer service and hospitality.
• Monitor customer feedback, complaints, reviews, and service issues.
• Develop initiatives to improve customer satisfaction, retention, and brand experience.
• Compliance & Standards
• Ensure compliance with food safety, hygiene, health, safety, municipality, and company requirements.
• Conduct operational inspections and ensure corrective actions are completed within the required timelines.
• Maintain brand presentation and ensure all outlets meet CORE Coffee & Roastery standards.
  

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, F&B Management, or a related field.
• 7–10+ years of experience in F&B operations, preferably within specialty coffee, cafés, restaurants, or multi-unit operations.
• Previous experience managing multiple branches/outlets is highly preferred.
• Strong understanding of P&L management, sales, labor cost, food cost, inventory, and operational KPIs.
• Experience in specialty coffee or coffee-roastery operations is an advantage.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and F&B POS/ERP systems.
• Fluency in English; Arabic is an advantage.
• Willingness to travel between branches as required.
  
  

Key Performance Indicators (KPIs)

• Sales & revenue growth
• Branch profitability / P&L performance
• Food & beverage cost %
• Labor cost %
• Customer satisfaction
• Store audit scores
• Employee turnover and retention
• Inventory variance and wastage
• Operational compliance
• New store opening performance
• Staff productivity and training completion