Sr. Supervisor, Vehicle Sales

Job Summary/Purpose:

Supervise the sales staff in order to achieve the set targets, optimize vehicle sales and customer satisfaction.

Responsibilities:

Operational:

1. Share and assign targets to sales staff, review performance, prepare sales report and submit it to Senior/Manager, Vehicle Sales with recommendations.

2. Check cash and credit invoices, delivery notes, Traffic Department documentation submit it to the Senior/Manager, Vehicle Sales for approval and send copies to Finance Department.

3. Negotiate prices, offer discounts and close deal, in line with budget expectations.

4. Conduct inventory of stationary, electrical and office equipment's and ensure supplies.

5. Propose Vehicle Order recommendation in order to meet customer's requirements.

6. Check all vehicle reservation with sales staff on a daily basis.

7. Follow up with Delivery Center for delivery of the vehicles in time.

8. Arrange replacements in the car as per customer request; send Vehicle Prepare Order for the showroom.

9. Attend to and follow up on customer queries on sale and maintenance of vehicles.

10. Attend to and resolve escalated customer complaints and meeting customers requests in accordance with Company policies.

11. Comply with all company and departmental policies and procedures relating to the purchase, registration, insurance and payment of vehicles by customers.

12. Ensure safety of showroom as per TMC standards and local Kuwait regulations.

People Management:

1. Assign duties and examine work for accuracy, neatness, and compliance to policies and procedures.

2. Check employee attendance and report absence and attendance exceptions, prepare annual leave plan for employees and overtime sheets on SAP HCM for management approval.

3. Explain and advise staff on Group policy and quality standards and ensure adherence to health and safety standards.

4. Provide on the job training and coaching to staff and provide information and necessary material to staff to carry out the jobs.

5. Receive grievances raised by subordinates and promptly escalate such grievances to management.