Job Title: SRE Lead – DBaaS Platform
Role Overview
We are seeking an experienced Site Reliability Engineering (SRE) Lead to strengthen
production reliability ownership for our Database-as-a-Service (DBaaS) platform. This role
will bring hyperscaler-grade (RDS-level) operational expertise to drive deep product
debugging, reliability engineering, and Dev collaboration across cloud-native database
services.
The SRE Lead will own platform stability, availability, performance, and incident excellence
across Azure/AWS/GCP-hosted database workloads.
Location :- Hyderabad
Department :- Customer Success
Reporting :- Senior Director Customer Success/SRE
Key Responsibilities
- Production Reliability Ownership
Own end-to-end reliability, availability, and performance of the DBaaS platform.
Define and enforce SLIs, SLOs, and SLAs across all supported database engines.
Lead production incident response (P1/P2), RCAs, and long-term resilience
improvements.
Drive error budget governance with Engineering and Product teams.
- Hyperscaler-Level Operational Excellence
Bring RDS/Cloud SQL/Azure SQL Managed Instance operational patterns into the
platform.
Implement automation-first operations (self-healing, auto-remediation, failover
orchestration).
Standardize HA/DR architectures across multi-region deployments.
Improve backup reliability, replication integrity, and failover predictability.
- Deep Product Debugging & Dev Collaboration
Partner with Product Engineering for deep database engine-level debugging.
Troubleshoot complex performance bottlenecks (IO, CPU, locking, replication lag).
Support root cause analysis involving cloud infrastructure, storage, networking, and
database internals.
Influence platform architecture for operability and reliability.
- Observability & Reliability Engineering
Build unified observability across DBaaS (metrics, logs, traces).
Define golden signals for database reliability.
Improve proactive anomaly detection and capacity forecasting.
Drive chaos testing and resilience validation practices.
- Automation & Platform Hardening
Lead reliability automation (runbooks code).
Improve provisioning, patching, upgrade, and scaling reliability.
Standardize configuration management and drift detection.
Enhance security posture aligned to enterprise compliance needs.
- DevOps & Platform Governance
Champion SRE best practices across engineering teams.
Establish production readiness review frameworks.
Define release reliability gates for DBaaS components.
Mentor junior SREs and build a reliability-first culture.
Technical Requirements
Cloud Platforms (Mandatory – Multi-Cloud Preferred)
Deep hands-on experience with:
- AWS RDS / Aurora
- Azure SQL MI / Azure Database Services
- GCP Cloud SQL / AlloyDB
Strong understanding of cloud networking, storage, IAM, HA architectures.
Database Expertise
Strong operational knowledge of:
- Oracle
- PostgreSQL
- MySQL
- SQL Server
Experience handling large-scale production databases (TB+ workloads).
Performance tuning, replication troubleshooting, and backup recovery validation.
SRE & Platform Skills
Strong scripting: Python / Bash / Go.
Infrastructure as Code (Terraform / ARM / CloudFormation).
CI/CD pipelines and release automation.
Observability stack (Prometheus, Grafana, ELK, Datadog, etc.).
Kubernetes exposure preferred.
Leadership Expectations
10+ years overall experience, 5+ in SRE/Platform roles.
Prior experience in hyperscaler environments or cloud-native SaaS products.
Strong incident leadership and executive communication skills.
Ability to influence cross-functional stakeholders.
Experience Building And Leading SRE Teams Preferred.
Success Metrics (First 12 Months)
Reduction in P1/P2 incidents by X%.
Improved MTTR by X%.
Defined SLO framework implemented across all DBaaS services.
Automation coverage >70% of repeat operational tasks.
Zero critical audit non-compliance findings.
Why Join Us
Opportunity to build hyperscaler-grade DBaaS reliability.
Direct impact on mission-critical enterprise workloads.
Multi-cloud platform engineering exposure.
High visibility role working with Product, Engineering, and Leadership.
