LICHI is a rapidly growing women's clothing brand founded in 2012. The design bureau is located in the very center of Europe, Frankfurt am Main. The brand conducts its business through a network of offline stores, own online store lichi.com, as well as marketplaces and partner stores worldwide.
We are a team of professionals obsessed with fashion and committed to success of our brand. However, we value warm atmosphere within the company just as much as we value the performance and reaching new heights. We are always open to new perspectives and strive to create the best conditions for our employees.
We are looking for a candidate:
- With management skills;
- With an excellent understanding of all the performance indicators of the retail store and the retail network;
- An organizer who can inspire the team.
Key Accountabilities of the role:
- Ensuring the implementation of the sales plan and improving the quality of service indicators.
- Work in the sales area, interaction with customers on questions related to: return of goods, defective goods.
- Providing a high level of customer service. This includes answering customer questions, helping with product selection, and resolving conflict situations.
- Opening/closing of a work shift.
- Maintaining cash discipline, encashment.
- Personnel management: distributing of functional responsibilities, managing the daily roster, briefing and guiding the staff by holding meetings and training sessions.
- Taking the responsibilities of the store manager in his absence, interacting with the administration of the Mall and the company's headquarters
- Implementing the operating procedures at the store and ensuring the brand and company's policies and procedures are adhered by all the staff at all the times
Requirements:
- At least half-year experience on a similar position (Senior Sales Assistant, Supervisor) in retail;
- Leadership skills, goal orientation, positive attitude and ability to work well with others;
- Relevant experience (fashion);
- Knowledge of MS Excel, POS Systems;
- Knowledge of the specifics and market of fashion;
- Knowledge of the basic business processes of retail network management;
- Knowledge and skills of personnel management, including recruitment, training, motivation, goal setting, control;
- Knowledge of sales technologies, merchandising standards;
- Team management skills;
- Knowledge of English and Russian is at least B2.
