Deliver a premium and immersive beauty experience aligned with brand identity and service philosophy.
Oversee daily store operations including opening/closing procedures, visual execution, hygiene, tester standards, and overall operational readiness.
Resolve customer concerns effectively to ensure high satisfaction, loyalty, and retention.
Ensure compliance with SOPs, safety, hygiene standards, and luxury retail operational protocols.
Sales Performance, KPIs & Commercial Delivery
Drive store KPIs including sales targets, conversion rate, UPT (Units per Transaction), ATV (Average Transaction Value), and customer retention.
Monitor product performance, bestsellers, stock availability, and category trends to optimize sales.
Execute in-store promotions, activations, GWPs, product launches, and sampling initiatives in coordination with marketing and merchandising teams.
Analyze sales reports (daily/weekly) and implement action plans to improve performance.
Team Leadership, Training & Talent Development
Lead, coach, and motivate a team of Beauty Advisors, Makeup Artists, Skincare Specialists, and Supervisors.
Conduct regular performance reviews, coaching sessions, and training programs.
Ensure team readiness on new product launches, beauty rituals, brand storytelling, and consultation techniques.
Foster a positive, inclusive, and high-performance culture aligned with luxury retail standards.
Inventory Control, Visual Merchandising & Store Standards
Manage inventory including stock levels, replenishment, shrinkage control, and expiry management (FIFO/FEFO).
Ensure visual merchandising standards, planogram compliance, and tester hygiene align with brand guidelines.
Coordinate with supply chain teams to ensure timely stock availability.
Maintain accuracy in cash handling, audits, documentation, and system processes.
Qualifications & Skils
Bachelor's degree in Business Administration, Retail Management, or related field (preferred).
4–7 years of experience in beauty, cosmetics, skincare, or luxury retail, with at least 2 years in a leadership role.
Strong knowledge of premium beauty products, consultation techniques, and customer experience standards.
Proven ability to drive KPIs and lead high-performing teams.
Strong analytical and commercial acumen with data-driven decision-making ability.
Excellent communication, leadership, coaching, and problem-solving skills.
Professional grooming and presentation aligned with luxury retail environments.
Ability to manage fast-paced operations, multiple product launches, and high customer traffic.
We are seeking candidates with a strong background in premium cosmetics and beauty brands, with a focus on delivering a refined and personalized customer experience aligned with luxury beauty standards.
