JOB PURPOSE: Oversee merchandising, financial management, sales staff supervision, and overall store management.
KEY ACCOUNTABILITIES
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Resolving Customer Issues: Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
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Store Operations: Supervise day-to-day operations in order to achieve operational sales performance goals. May be responsible for a small store or for a number of departments within a store.
Organizational Capability Building: Provide coaching to team members to develop their skills.
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Work Scheduling and Allocation: Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
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Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
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Leadership and Direction: Supervise a team performing routine work.
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Sell Customer Proposition: Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
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Budgeting: Monitor and analyze data using budgeting systems and protocols.
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Customer Order Processing: Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
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Customer Needs Clarification:Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
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HSE: Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others.
Required Qualifications:
- Bachelor's degree in supply chain management, Business Administration, or a related field.
Preferred Experience:
- 5–7 years of relevant experience in inventory, warehouse, or store operations.
Job-Specific Skills:
- Navigates Customer Challenges
- Knows the Buying Influences
- Manages Resistance
- Planning and Organizing
- Policy and procedures
- Backlog Management
- AI Knowledge
