We are dedicated and results-driven Store Manager to join our team in Jeddah, KSA. The manager will be responsible to oversee the overall store operations and ensure an exceptional customer experience while driving sales performance in a dynamic fashion retail environment.
Company Description
METRO BRAZIL is the world's first Brazilian online fashion destination, offering luxurious products directly sourced from the rich Amazon rainforest. The platform provides customers with a diverse selection of premium Brazilian items crafted with quality and authenticity. METRO BRAZIL is dedicated to delivering an exceptional shopping experience, ensuring that customers receive top-notch products conveniently at their doorstep. The company continues to set benchmarks in providing access to unique Brazilian fashion globally.
Role Description
The Store Manager is responsible for leading all aspects of store operations to deliver an outstanding customer experience, drive commercial performance, and ensure operational excellence in a fast-paced fashion retail environment. The role oversees people, product, and processes to achieve sales targets, maintain brand standards, and develop a high-performing team.
Key Responsibilities
Sales & Commercial Performance
- Achieve and exceed daily, weekly, and monthly sales targets.
- Analyze KPIs (conversion, ATV, UPT, stock loss, sell-through) and take timely actions to improve performance.
- Ensure strong product knowledge and execute commercial initiatives such as in-store promotions, upselling, and cross-selling.
- Monitor market trends and customer preferences; provide feedback to merchandising and area management.
Customer Experience
- Ensure consistent delivery of a superior customer experience aligned with the brand's standards.
- Handle escalations and resolve customer issues professionally.
- Monitor customer flow and allocate staff to high-traffic areas to maximize conversion.
People Leadership
- Recruit, onboard, train, and develop store staff.
- Build a positive, engaging, and performance-driven culture.
- Create weekly schedules, manage attendance, and ensure adequate coverage.
- Conduct regular coaching, feedback sessions, and performance evaluations.
- Drive employee engagement and retention through recognition and motivation.
Visual Merchandising & Brand Standards
- Implement VM guidelines consistently and ensure the store reflects the latest fashion trends.
- Maintain stockroom organization and ensure quick replenishment to the shop floor.
- Guarantee cleanliness, tidiness, and overall store hygiene.
Operations & Compliance
- Oversee daily opening and closing procedures.
- Manage cash handling, POS operations, and banking compliance.
- Ensure adherence to company policies, code of conduct, SOPs, and loss-prevention standards.
- Conduct regular audits, stock counts, and implement corrective action plans.
- Ensure product availability by coordinating with logistics and inventory teams.
Reporting & Administration
- Provide accurate and timely daily, weekly, and monthly reports.
- Communicate key updates to the team and Area/Brand Manager.
- Monitor expenses, control cost lines, and manage store profitability.
Qualifications
- 35 years experience in fashion retail, with at least 2 years in a supervisory role
- Experience in fast fashion is highly preferred
- Bachelor's degree in Business, Retail Management, or related field (preferred)
- Professional English is mandatory
What we're looking for
- Strong leadership and people management skills
- Customer-centric mindset
- High sense of urgency and ability to perform in fast-paced environments
- Analytical and commercial acumen
- Problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Visual merchandising sensitivity
- Passion for fashion, trends, and styling
- Proficiency in POS systems and Microsoft Office
We are an equal opportunity employer and welcome applications from all qualified candidates. Only shortlisted candidates will be contacted.
