Job Overview:We are seeking a detail-oriented, proactive, and skilled professional to join our team as aRemote Store Operations Supervisor.
This role combines responsibilities for remote sales, CCTV monitoring, and operational oversight of store activities. The ideal candidate will work closely with store managers, sales representatives, and the business team to ensure efficient security monitoring and operational excellence. Strong English communication and follow-up skills are essential.
This is a remote position based in Cairo, Egypt. Candidates must have access to a private workspace, a reliable computer system, and high-speed internet. This position requires active monitoring, sales, making it essential to participate in the full eight-hour meeting, share your screen, and keep your camera on during working hours. These measures are necessary to ensure effective monitoring of the stores and to confirm consistent engagement, as the role demands continuous focus throughout the day.;
https://pharaohstore.com/
Key Responsibilities:
-Sales & Customer Interaction
- Collaborate with in-store staff in the USA to assist customers and promote products.
- Provide recommendations on vaping devices, e-liquids, and accessories to drive sales.
- Stay updated on industry trends, regulations, and new product launches.
- Create a welcoming and positive shopping experience for customers.
- Relay customer feedback, complaints, and concerns to management promptly.
-Remote CCTV Monitoring & Security Oversight:
- Monitor live CCTV feeds to ensure the safety and security of the premises.
- Identify and report suspicious activities, potential threats, or operational irregularities in real-time.
- Analyze footage for customer interactions, store compliance, and performance improvements.
- Maintain logs and reports for review by the management team.
- Coordinate with technical teams to ensure CCTV equipment remains functional.
-Operational Support and Administrative Support:
- Support store managers in monitoring daily operations and ensuring smooth workflows.
- Keep up with Trello updates to ensure efficient task execution.
- Maintain detailed documentation of sales, customer interactions, and store feedback.
- Conduct store audits and ensure compliance with company policies and procedures.
- Provide actionable feedback on upselling techniques and customer engagement strategies.
- Participate in strategy meetings to discuss operational and security enhancements.
-Team Support & Hiring:
- Assist in the hiring process, including conducting second interviews for new team members.
- Provide coverage during emergencies such as callouts.
- Support training efforts by sharing best practices and improvement insights.
- Participate in strategy meetings to enhance operational efficiency and security measures.
-Employee-Specific Responsibilities
- Customer Interaction
- Create a welcoming and positive environment for customers.
- Relay customer complaints and concerns to management promptly.
-Task Execution
- Accurately handle money and provide detailed sales reports.
-Goal Achievement
- Collaborate effectively to meet sales targets.
- Execute assigned tasks with accuracy and professionalism.
Requirements:
- 2-4 years of experience in store operations, CCTV monitoring, security operations, and sales
- or a related field.
- Fluent in English with excellent verbal and written communication skills.
- Stable, high-speed internet connection for uninterrupted operations.
- Exceptional follow-up and analytical skills to ensure continuous improvement in-store performance.
- Strong organizational and multitasking abilities, with an eye for detail and efficiency.
- Proven experience in managing teams, particularly in retail or operational settings.
- Solid understanding of inventory management, financial operations, and compliance requirements.
- Ability to adapt quickly to a dynamic and fast-paced work environment.
- A proactive approach to problem-solving and continuous process improvement.
- Leadership and team-building capabilities to motivate and guide staff effectively.
- Analytical mindset with a focus on optimizing operational processes and performance.
- Exceptional communication and interpersonal skills, fostering strong relationships with team members, customers, and management.
- Ability to work under pressure and prioritize tasks while maintaining high standards of operation.
- Flexibility to work across different time zones to accommodate clients and team members globally.
Location: Cairo / Egypt
Budget: Gross Net Salary: $300 + Commission up to $200
Working Hours: Alabama Time:12 PM 8 PM (includes 1-hour break), MondayFriday; Saturday: 4-hour shift.
Egypt Time:8 PM 4 AM (includes 1-hour break), MondayFriday; Saturday: 4-hour shift.
Job Types: Full-time, Contract
Contract length: 12 months
