Store Supervisor

Description

Job Purpose:

To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards.

Key Responsibilities And Duties

• Achieve store sales targets and improve conversion & ATV.
• Execute promotions and ensure daily sales follow-up.
• Act as store owner accountable for revenue and results.
• Ensure delivery of excellent customer service standards.
• Handle customer complaints and ensure resolution.
• Build customer relationships and support retention.
• Supervise and guide store team on daily performance.
• Ensure proper scheduling, coverage, and productivity.
• Provide on-floor coaching and support team development.
• Manage daily store operations (opening, closing, readiness).
• Ensure store cleanliness, display, and brand standards.
• Handle maintenance, operational issues, and store needs.
• Ensure product availability and stock accuracy.
• Monitor fast/slow-moving items and report gaps.
• Maintain proper display and merchandising standards.
• Ensure accurate invoicing and POS usage.
• Monitor insurance transactions and compliance.
• Prevent errors, misuse, or policy violations.
• Monitor store expenses and ensure cost efficiency.
• Ensure proper cash handling and daily closing accuracy.
• Track pending orders and reduce undelivered sales.
• Report on store performance, risks, and issues to Area Manager.
• Coordinate with merchandising, marketing, and operations.
• Ensure timely and accurate reporting.
• Ensure adherence to company policies and procedures.
• Maintain safety, regulatory, and operational standards.
• Act as role model in professionalism and discipline.
• Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards.
• Other duties as assigned within the scope of the job.
  
  

Requirements

Skills And Abilities

• Strong sales and store management skills.
• Ability to lead small teams and drive performance.
• Good understanding of POS, insurance, and store operations.
• Strong problem-solving and decision-making ability.
• Ability to work under pressure and manage multiple tasks.
  
  

Experience

• 3–5 years in retail/optical operations.
  
  

Education

• Bachelor's degree (Optics or related preferred).
  
  

Language

• Excellent command of oral and written English and Arabic.
  
  

Licenses / Certifications

• N/A