Job Description

About the Role

As a Strategic Account Manager, you'll be the primary point of contact for a portfolio of client accounts — responsible for the health, growth, and long-term success of those relationships. This is a business-facing, relationship-driven role rather than a sales-quota role: you'll work closely with clients to understand their evolving needs, identify opportunities for expansion, and ensure they're realizing full value from our solutions. It's an ideal next step for someone with a product, delivery, or customer success background who wants to move further into the commercial/business side without becoming a pure salesperson. A background in pharma/life sciences is highly valued, as a meaningful portion of our client base is in that industry.

What You'll Do

Own and manage a portfolio of client accounts across industries, acting as their primary strategic contact
Build deep, trusted relationships with client stakeholders across business and technical functions
Understand each client's business goals and proactively identify opportunities to expand value and scope
Partner with Product, Delivery, and Support teams to ensure client needs are reflected in roadmap and execution
Lead business reviews, account planning, and renewal conversations
Monitor account health, satisfaction, and usage, and address risks before they escalate
Identify and shape upsell/cross-sell opportunities in partnership with commercial leadership (without owning cold outbound sales)
Represent the voice of the client internally, influencing product and delivery decisions
Adapt client engagement approach based on each account's industry context, including pharma/regulated environments where relevant

What We're Looking For

3-5 years of experience in a commercial, account management, client-facing, or product/customer success role
Background or hands-on experience in the pharmaceutical or life sciences industry
Experience managing multiple accounts or relationships simultaneously
Comfortable operating on the business/commercial side — identifying growth opportunities and driving value conversations — without being a pure sales role
Excellent relationship-building, communication, and stakeholder management skills
Ability to bridge technical/product understanding with commercial strategy (background as a Product Owner, CSM, or similar is a plus)
Bachelor's degree in a relevant field (Business, Life Sciences, or related)

Nice to Have

Prior experience at a pharma company, CRO, or software vendor serving the pharma/life sciences industry
Background transitioning from a Product Owner, Business Analyst, or Customer Success role into a more commercial function
Familiarity with CRM and account management tools
Experience working across clients in multiple industries or regulated environments

Why Join Us