Strategic Key Account Manager

Key Responsibilities

Strategic Account Development

• Identify and acquire high-potential strategic accounts and develop account strategies and business plans.
• Build trusted relationships with C-level executives and senior leaders across commercial, marketing, finance and digital functions.
• Identify opportunities to expand partnerships beyond payments into marketing, membership, digital solutions and other strategic initiatives.
• Drive sustainable transaction volume, user growth and overall account value.

Business Development & Commercial Negotiation

• Own the full BD lifecycle, from prospecting and pitching to solution design, negotiation, contracting and launch.
• Develop tailored business proposals based on merchant needs, consumer insights and market opportunities.
• Lead complex commercial negotiations and structure mutually beneficial, long-term partnerships.
• Maintain a strong pipeline and provide clear visibility on opportunities, risks and expected business impact.

Partnership & Account Growth

• Develop joint business plans, campaigns and initiatives to grow transaction volume and customer engagement.
• Identify opportunities to capture Chinese outbound consumers and broader international wallet and payment users.
• Monitor account performance and translate market and business insights into actionable growth plans.
• Proactively address commercial and operational issues impacting strategic partnerships.

Cross-functional Execution

• Partner with Product, Payment, Merchant Operations, Marketing, Technology and Risk/Compliance teams to deliver merchant solutions.
• Lead complex projects and ensure timely, high-quality merchant launches.
• Act as the internal owner and advocate for strategic accounts, ensuring merchant needs are effectively prioritized.
• Support major campaigns, merchant activations and strategic market initiatives.

Market Development

• Develop strong knowledge of Singapore's retail, tourism, hospitality and payments ecosystem.
• Identify emerging opportunities, market trends and competitive developments.
• Build relationships with ecosystem partners, industry associations and key stakeholders.
• Provide market insights and recommendations to support Singapore's business strategy.

Requirements

• 5–8+ years of experience in business development, strategic partnerships, enterprise sales or key account management.
• Proven track record of acquiring and growing large enterprise or strategic accounts.
• Experience in payments, fintech, e-commerce, retail, travel, hospitality or digital platforms preferred.
• Strong commercial acumen with proven negotiation and partnership-structuring experience.
• Confident engaging and influencing senior and C-level stakeholders.
• Strong ownership mindset with the ability to independently drive opportunities from concept to execution.
• Excellent communication, presentation and stakeholder management skills.
• Ability to navigate complex organizations and coordinate effectively across multiple teams.
• Analytical and data-driven, with the ability to turn business performance and market insights into growth opportunities.
• Comfortable working in a fast-paced, evolving environment.