Role Purpose
The Strategy & Transformation Manager drives business performance, strategic planning, and transformational initiatives across regions. The role partners with senior leadership to develop growth strategies, deliver operational excellence, and leverage data-driven insights to enhance customer experience and organizational performance.
Key Responsibilities
Strategic Planning & Execution
- Lead the development and execution of regional strategies using market intelligence, competitor analysis, and macroeconomic insights.
- Support strategic decision-making, including market entry, localization, and investment planning initiatives.
- Contribute to mergers and acquisitions activities, including target evaluation, due diligence, and business case development.
Transformation & Operational Excellence
- Drive transformation initiatives and operational excellence programs to improve efficiency, reduce costs, and standardize processes.
- Lead cross-functional projects involving multiple business units (e.g., finance, supply chain, legal, HR, commercial).
- Identify and implement process improvements across end-to-end operations (from customer enquiry to delivery and invoicing).
Performance Management & Reporting
- Develop and manage balanced scorecards and KPIs to track organizational performance.
- Produce executive-level reports, dashboards, and performance insights to support leadership decision-making.
- Automate reporting processes and implement data visualization tools to enhance transparency and efficiency.
Data Analytics & Market Insights
- Analyze customer insights, market trends, and financial data to generate actionable recommendations.
- Develop forecasting models, diagnostic tools, and market sizing analyses to support business growth.
- Provide strategic insights on emerging technologies, industry trends, and competitive positioning.
Project & Stakeholder Management
- Manage complex, multi-stream projects, ensuring alignment across stakeholders and successful delivery against objectives.
- Engage senior leadership and key stakeholders to drive alignment, manage risks, and track progress.
- Lead cross-functional workshops and facilitate change management initiatives.
Customer Experience & Innovation
- Leverage customer insights (e.g., NPS) to improve service delivery and customer experience.
- Support the design and implementation of digital tools and process automation initiatives to enhance operational efficiency.
Profile Requirements
- 8–12+ years of experience in strategy, transformation, or management consulting within multinational environments
- Strong experience in strategic planning, business performance management, and operational excellence
- Proven track record in leading cross-functional projects and delivering measurable business outcomes
- Experience in M&A, due diligence, and business case development is highly desirable
- Advanced analytical and data interpretation skills, with proficiency in tools such as Power BI, Tableau, and Excel
- Strong stakeholder management and communication skills, with the ability to influence senior leadership
Core Competencies
- Strategic Thinking & Business Acumen
- Data-Driven Decision Making
- Transformation & Change Management
- Financial & Commercial Analysis
- Stakeholder Engagement & Leadership
- Process Improvement & Operational Excellence
