Student success ( customer experience)

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Role Description The Student Success (Customer Experience) role is a full-time, on-site position based in Qesm 1st Nasser City. The person in this role supports learners throughout their journey by responding to inquiries, guiding them through registration and course selection, and ensuring a smooth onboarding experience. Daily responsibilities include handling student feedback and concerns, coordinating with teaching and administrative teams, and monitoring satisfaction to improve processes and services. The role also involves maintaining accurate student records, providing clear information about courses, exams, and accreditation, and proactively identifying opportunities to enhance overall student experience. This position requires collaborative work with colleagues and consistent on-site presence to support students face-to-face.
Qualifications

• Strong customer service and student support skills, with the ability to handle inquiries, resolve issues, and manage feedback respectfully and efficiently.
• Excellent communication skills in English (and preferably German), including clear verbal communication and professional writing for emails and messages.
• Organizational and administrative skills, such as maintaining records, tracking student progress, and coordinating schedules with different departments.
• Basic proficiency with digital tools and office software (e.g., email platforms, spreadsheets, student management systems) to manage data and communication.
• Ability to work on-site full-time in Qesm 1st Nasser City, collaborating effectively in a team-oriented, multicultural educational environment.
• Demonstrated empathy, patience, and problem-solving skills when working with students from diverse backgrounds and learning needs.
• Previous experience in education, customer experience, or student services is an advantage.
• Bachelor's degree in a relevant field (e.g., Education, Languages, Business, or related disciplines) is preferred.