Supervisor-At Your Service
Supervisor-At Your Service
W Hotels1-3 Years
- Posted 7 hours ago
- Be among the first 10 applicants
Job Description
Additional Information
Job Number 26122951
Job Category Rooms & Guest Services Operations
Location West Crescent, Palm Jumeirah, Dubai, United Arab EmiratesVIEW ON MAP
Schedule Full Time
Located Remotely N
Position Type Non-Management
Position Summary
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels hat sich der Mission verschrieben, Neugier zu wecken und neue Welten zu erschließen. Wir sind ein Ort, an dem man das Leben erlebt. Wir sind hier, um Türen und den Geist zu öffnen. Wir lassen uns kontinuierlich von neuen Gesichtern und neuen Erlebnissen inspirieren. Eine aufmerksame und für alles bereite Einstellung zählt zu unseren Grundwerten und hat uns den Ruf verschafft, die Normen für Luxus rund um den Globus neu zu interpretieren. Whatever/Whenever macht unsere Kultur und Servicephilosophie aus, mit denen wir die Leidenschaften unserer Gäste zum Leben erwecken. Wenn Sie originell und innovativ sind und die Zukunft stets als einen Raum voller Möglichkeiten betrachten, heißen wir Sie bei W Hotels willkommen. Bei W Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen .
Job Number 26122951
Job Category Rooms & Guest Services Operations
Location West Crescent, Palm Jumeirah, Dubai, United Arab EmiratesVIEW ON MAP
Schedule Full Time
Located Remotely N
Position Type Non-Management
Position Summary
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels hat sich der Mission verschrieben, Neugier zu wecken und neue Welten zu erschließen. Wir sind ein Ort, an dem man das Leben erlebt. Wir sind hier, um Türen und den Geist zu öffnen. Wir lassen uns kontinuierlich von neuen Gesichtern und neuen Erlebnissen inspirieren. Eine aufmerksame und für alles bereite Einstellung zählt zu unseren Grundwerten und hat uns den Ruf verschafft, die Normen für Luxus rund um den Globus neu zu interpretieren. Whatever/Whenever macht unsere Kultur und Servicephilosophie aus, mit denen wir die Leidenschaften unserer Gäste zum Leben erwecken. Wenn Sie originell und innovativ sind und die Zukunft stets als einen Raum voller Möglichkeiten betrachten, heißen wir Sie bei W Hotels willkommen. Bei W Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen .
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POS Systems