Transguard Workforce Solutions is the UAE's leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.
We are currently recruiting a Supervisor - Motor Claims Settlement & Operations (Arabic) for our client based in Abu Dhabi, UAE.
Job Summary:
The Supervisor - Motor Claims Settlement & Operations is responsible for overseeing the end-to-end motor claims settlement process and daily claims operations, ensuring timely, accurate, and policy-compliant settlement of claims. The role supervises a team of Claims Service Officers (CSOs), Senior CSOs, and Senior Officers, driving operational efficiency, service excellence, regulatory compliance, and effective claims cost management.
Job Responsibilities:
Claims Settlement Management
- Manage the timely and accurate settlement of motor claims in line with policy terms, delegated authority limits, and company guidelines.
- Review and approve claims within assigned authority levels, including complex, high-value, and sensitive cases.
- Monitor claim reserves and ensure appropriate assessment of medical, workshop, ambulance, and related claim expenses.
Claims Operations & Service Delivery
- Oversee daily claims settlement activities, ensuring compliance with service standards, turnaround times, and internal controls.
- Monitor team productivity, workload distribution, and settlement performance while maintaining high customer service standards.
- Review outstanding and ageing claims to improve efficiency and reduce backlogs.
Claim Validation & Compliance
- Verify claim documentation, coverage eligibility, and settlement accuracy.
- Ensure compliance with policy conditions, company procedures, and regulatory requirements.
- Manage repudiated or invalid claims with proper documentation and clear customer communication.
Operational Coordination.
- Plan and prioritize workflow to ensure efficient claims processing and resource utilization.
- Supervise settlement payments and coordinate with legal teams and internal stakeholders on claims-related matters, including litigation and court cases.
Team Leadership & Development
- Lead, coach, and support team members to achieve operational goals and maintain service excellence.
- Provide technical guidance on claim assessments, settlement decisions, and policy interpretation.
- Monitor work quality and contribute to process improvement initiatives.
Cost Control & Reporting
- Control settlement costs through effective liability assessment, coverage validation, and repair cost management.
- Support negotiations with workshops and service providers to achieve cost-effective outcomes.
- Prepare operational and performance reports, ensure governance compliance, and escalate risks or operational issues when required.
Job Requirements:
- Bachelor's Degree in Business Administration, Insurance, Finance, or a related field.
- 4-6 years of relevant experience in Motor Claims, Claims Settlement, or Insurance Operations.
- Prior experience in supervising claims teams is preferred.
- Full professional proficiency in English and Arabic
Certifications:
- Certificate in Insurance (CII)
- Associate in Risk Management (ARM)
- Diploma/Associate of the Chartered Insurance Institute (Dip CII / ACII)
- Associate in Insurance Services (AIS)
