Supervisor Premium Guest Experience & Luxury Operations

Job Opening: Supervisor – Premium Guest Experience & Luxury Operations

We are seeking a refined, energetic, and highly visible Supervisor – Premium Guest Experience & Luxury Operations to lead daily front-of-house operations and uphold elite service standards at our premier venue. This role is ideal for a hands-on floor leader who excels in fast-paced, high-touch luxury environments and takes pride in delivering exceptional guest hospitality.

Key Responsibilities

• Floor Leadership & Service Execution: Oversee daily floor operations to ensure flawless service delivery, optimal guest flow, and consistent adherence to 5-star hospitality standards.
• Team Coaching & Management: Supervise, mentor, and brief floor staff and service teams to maintain high standards of presentation, guest interaction, and operational efficiency.
• VIP Guest Relations: Act as a key point of contact on the floor, personally attending to high-profile guests, handling tailored requests, and resolving inquiries with discretion and speed.
• Operational Quality & Compliance: Lead daily shift handovers, monitor floor inventory, and enforce strict health, safety, and brand standards in a continuous operational environment.

Requirements & Qualifications

• Experience: 7+ years of supervisory or team lead experience in a 5-star hotel, premium fine dining establishment, or exclusive private venue.
• Service Mastery: Comprehensive background in luxury guest handling, fine service protocols, and team coordination.
• Leadership & Polish: Outstanding communication skills, professional demeanor, and an active, visible leadership style on the floor.
• Adaptability: Proven ability to manage fast-paced floor dynamics while maintaining exceptional composure and attention to detail.