Supervisor - Workshop

Job Description

Strategic

• Receive Job Orders for service and repair jobs from Service Advisors
• Manage loading and provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer.
• Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience.
• Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed.
• Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue.
• Should have flair for selling value added services, tyres, accessories etc.
  
  

Operational

• Responsible to achieve set target productive efficiency for the month.
• Responsible in ensuring workshop productivity is maximized
• Regularly monitor service orders (WIP) and ensure timely billing.
• Responsible for the vehicle's ready turnaround time.
• Responsible to achieve fix right first-time target (FIRFT)
• Responsible in ensuring Technician's Skills are developed for cross-functionality
• Ensure all the direct subordinates are updated of their daily or weekly performance
• Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's
• Responsible in ensuring SOP and workshop Standards are exercised and complied with
  
  

Qualifications

Diploma or Degree in Automobile or Mechanical Engineering.

3 to 7 years of experience as a Workshop Supervisor in Automobile Industry

Experienced in the Dealer Automobile Industry.

Highly Organized and result driven

Tactical & a decision maker