Job Summary
Synechron is seeking a dedicated and technically proficient Support & Maintenance Engineer specialized in Customer Identity and Access Management (CIAM) systems. In this role, you will be responsible for ensuring the stability, security, and optimal performance of our CIAM platforms. Your expertise will help facilitate secure user access, streamline support processes, and implement system enhancements, contributing to the organization's overall security posture and user experience excellence.
Software Requirements
Required:
- Proficiency in CIAM platforms such as Azure AD B2C, Okta, or Ping Identity
- Experience with scripting languages like PowerShell, Bash, or similar for automation
- Familiarity with OAuth, OpenID Connect, SAML protocols
- Knowledge of security and compliance tools and practices
Preferred:
- Cloud platform experience (Azure, AWS, GCP)
- DevOps tools and practices (CI/CD pipelines)
- Infrastructure as Code (IaC) tools
Overall Responsibilities
- Monitor, support, and ensure high availability and performance of the CIAM environment
- Troubleshoot and resolve technical issues related to identity management and access protocols
- Perform routine health checks, updates, patches, and system optimizations
- Collaborate with security and development teams to enforce security policies and implement system improvements
- Support user provisioning, de-provisioning, and access management workflows
- Document incidents, support processes, and resolution steps to establish best practices
- Assist in deploying updates seamlessly and testing new features
- Provide technical guidance and support to internal teams and end-users
- Keep abreast of the latest advancements, vulnerabilities, and best practices in CIAM
Technical Skills (By Category)
Programming Languages:
- Required: PowerShell, Bash
- Preferred: Python, JavaScript
Databases/Data Management:
- Basic understanding of directory services and data repositories
Cloud Technologies:
- Required: Azure, AWS, or GCP (familiarity with cloud-based CIAM solutions)
- Preferred: Cloud security best practices
Frameworks and Libraries:
- OAuth, OpenID Connect, SAML protocols
Development Tools & Methodologies:
- Automation scripts, CI/CD pipelines, Agile methodologies
Security Protocols & Practices:
- Identity federation, multi-factor authentication, user access control, compliance standards
Experience Requirements
- Minimum 3 years of experience in support and maintenance of CIAM or similar IAM platforms
- Proven experience in troubleshooting and resolving complex identity management issues
- Industry experience in security, compliance or enterprise IT support contexts
- Alternative pathways include significant hands-on experience or certifications in CIAM solutions
Day-to-Day Activities
- Daily monitoring of system performance and availability
- Responding to support tickets and technical incidents
- Performing system updates, patches, and security configurations
- Collaborating with security teams to review and enforce policies
- Supporting user lifecycle management processes
- Preparing and maintaining documentation of support activities, incident responses, and resolutions
- Participating in sprint planning and deployment activities with development teams
- Regular meetings with stakeholders to understand evolving requirements
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent practical experience)
- Relevant certifications (e.g., CIAM, Security+, CISSP) are preferred
- Demonstrated commitment to continuous professional development in identity management and security practices
Professional Competencies
- Strong problem-solving skills and analytical thinking
- Ability to work efficiently both independently and in team environments
- Clear communication skills to articulate technical issues and solutions
- Stakeholder management including internal teams and end-users
- Adaptability to new technologies and changing priorities
- Innovative approach to system improvement and security enhancement
- Effective time management and task prioritization
S YNECHRON'S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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