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Support Officer - Telesales (outsource role)
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Support Officer - Telesales (outsource role)
Abu Dhabi Islamic BankFresher
- Posted 10 hours ago
- Be among the first 10 applicants
Job Description
JOB DESCRIPTION
Role : Support Officer - Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
. Cross verification of the products sold by agents.
. Ensuring quality is maintained by periodic call monitoring.
. Providing feedback to ensure the agents maintain quality while interacting with clients.
. Deliver right levels of quality check, skills and support the team.
. Participate in regular review and development of quality control.
. Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:. Ensuring quality is maintained by periodic call monitoring.
. Providing feedback to ensure the agents maintain quality while interacting with clients.
. Deliver right levels of quality check, skills and support the team.
. Participate in regular review and development of quality control.
. Ensure compliance with bank policies and procedures.
. Subject Matter Expert
. Good problem solving skills
. Excellent communication skills
. Attentive in analyzing errors and reporting it
. Good problem solving skills
. Excellent communication skills
. Attentive in analyzing errors and reporting it
More Info
Job Type:
Function:
Employment Type:
Key Skills
Compliance with bank policies and procedures
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