The Support Team Manager will oversee the daily operations of the support team within the
Valuation Department. The role involves overseeing daily workflows, ensuring accurate and
timely delivery of valuation reports, coordinating communication with clients, and driving
process improvements to maintain the highest service standards.
Key Responsibilities
- Manage and guide the support team to deliver high-quality administrative and operational support.
- Coordinate with valuers, clients, and internal teams to ensure timely inspections, report submissions, and issue resolution.
- Allocate tasks and monitor daily workflows to ensure timely and accurate completion of reports, documentation, and submissions.
- Ensure professional communication standards are maintained in all client interactions.
- Monitor performance, pending reports, and report turnaround times, ensuring KPIs are met.
- Drive process improvements, digital initiatives, and compliance with internal and regulatory policies.
- Collaborate with internal teams (Valuers, Finance, IT) to resolve issues promptly.
Qualifications & Skills
- Bachelor's degree in Business Administration, Real Estate, or related field.
- 46 years of experience in operations/support roles, with at least 2 years in a supervisory role.
- Familiarity with valuation processes and reporting standards.
- Strong leadership, communication, and organizational skills.
- Proficiency in MS Office and valuation/CRM software is an advantage.
Key Competencies
- Leadership & Team Management
- Attention to Detail & Quality Orientation
- Client Service & Relationship Management
- Process Improvement & Analytical Thinking
- Decision-Making & Accountability
