Job Description

System Administrator

Location: Riyadh, Saudi Arabia

Work arrangement: On-site

Employment type: Full-time

Company Description

Traverse Health is an international real-world evidence provider specializing in emerging markets and digital innovation across healthcare and life sciences.

We develop advanced digital solutions that help healthcare organizations and pharmaceutical, biotechnology, and medical-device companies unlock the value of patient data. By connecting healthcare providers with the life-sciences industry, Traverse Health enables data-driven decision-making and supports better patient outcomes.

Our services also support contract research organizations, health insurers, healthtech companies, and drug-discovery organizations—creating measurable, real-world value throughout the healthcare ecosystem.

Role Overview

We are seeking a hands-on System Administrator to manage our servers, workplace technology, user access, cloud infrastructure, and core business systems. The successful candidate will help maintain a secure, reliable, and well-documented IT environment while providing responsive support to users.

Key Responsibilities

Administer Linux- and Windows-based servers, virtual machines, and Windows workstations.
Provision, modify, and deprovision user accounts throughout the employee lifecycle.
Troubleshoot user access, authentication, VPN, connectivity, and system availability issues.
Administer roles, permissions, and role-based access controls, including within IRIS and Apache Superset.
Maintain an accurate inventory of:
Systems and infrastructure assets
User and administrative accounts
System owners and administrators
Access privileges and credential ownership
Workstations, servers, virtual machines, and software licenses
Manage Microsoft 365 accounts, licenses, groups, and access policies.
Monitor server and workstation health, performance, storage capacity, availability, and outages.
Verify backup completion and periodically confirm recovery readiness.
Support containerized environments; assist with Kubernetes administration where applicable.
Support infrastructure hosted on cloud platforms such as Google Cloud Platform and Huawei Cloud.
Use or learn infrastructure automation tools, including Ansible and Terragrunt.
Coordinate with cloud, VPN, software, hardware, and other technology vendors.
Manage software licenses, renewals, usage, and allocation.
Provide secure remote support using tools such as AnyDesk.
Maintain technical documentation, operating procedures, system records, and the internal knowledge base.
Identify opportunities to automate routine administration and improve security, reliability, and operational efficiency.
Participate in incident response and infrastructure maintenance activities when required.

Systems and Technologies

Linux and Windows Server
Windows workstations
Microsoft 365
IRIS
Apache Superset
Notion
AnyDesk
Virtual machines
VPN and remote-access solutions
Containers and Kubernetes
Google Cloud Platform
Huawei Cloud
Ansible
Terragrunt

Required Qualifications

Professional experience in system administration or IT infrastructure support.
Practical knowledge of Linux and Windows operating systems.
Experience with user account administration, permissions, and access troubleshooting.
Understanding of networking fundamentals, VPNs, authentication, storage, backups, and system monitoring.
Ability to diagnose technical problems methodically and communicate solutions clearly.
Strong documentation and organizational skills.
English proficiency at B2 level or higher.
Ability to work on-site in Riyadh.

Preferred Qualifications

Experience with containers and basic Kubernetes administration.
Exposure to Google Cloud Platform, Huawei Cloud, or a comparable cloud platform.
Familiarity with infrastructure-as-code or configuration-management tools, particularly Ansible and Terragrunt.
Programming or scripting experience using Bash, PowerShell, Python, or a similar language.
Experience administering Microsoft 365 and business intelligence platforms.
Familiarity with IT asset, license, vendor, and knowledge-base management.
Knowledge of security best practices, least-privilege access, and backup recovery procedures.

Ideal Candidate

You are dependable, security-conscious, and comfortable taking ownership of day-to-day IT operations. You enjoy troubleshooting, keep accurate records, communicate well with both technical and non-technical colleagues, and are motivated to learn new infrastructure and automation technologies.