Summary
IT professional with 3 years of experience managing end-user lifecycle, Microsoft 365 services, endpoint management, and core infrastructure components, ensuring secure, reliable, and efficient IT operations.
Key responsibilities
- Manage employee onboarding and offboarding, including creation, modification, and deactivation of user accounts across Microsoft 365, Intune, and Active Directory.
- Administer and support the IT ticketing system, ensuring timely response, resolution, and documentation of incidents and service requests.
- Configure, manage, and troubleshoot Microsoft 365 / Office 365 services, including Exchange Online, SharePoint, Teams, and Outlook client connectivity.
- Deploy, manage, and secure endpoints using Microsoft Intune, including device enrollment, compliance policies, application deployment, and configuration profiles.
- Administer on-premises and cloud-based Active Directory, including group policies, security groups, and access permissions.
- Manage and support corporate WiFi systems, including SSID configuration, authentication, and basic network troubleshooting (DNS, DHCP, VLAN awareness).
- Assist in firewall configuration and management, including access rules, VPN settings, and basic security policies in coordination with senior engineers.
- Maintain IT asset inventory and ensure accurate records of user devices, licenses, and configurations.
- Administer and monitor CCTV systems, including camera configuration, NVR/recording management, user access, and coordination with security teams for incident review.
- Manage and support biometric access control systems, including device configuration, user enrollment, access rights, and integration with existing identity systems where applicable.
Skills and qualifications
- Minimum 3 years of hands-on experience in IT support / system administration roles.
- Strong knowledge of Microsoft 365, Intune, and Active Directory administration.
- Experience with IT ticketing systems (e.g., Jira, ServiceNow, or similar).
- Basic understanding of networking (TCP/IP, DNS, DHCP, WiFi) and firewall concepts.
- Good communication and documentation skills, with a customer-focused approach to support.
