System Analyst

Job Purpose
To improve endpoint services, manage IT Service Improvement Projects, and owner endpoint applications
Job Accountabilities:-
Business Specific
. Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
. Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
. Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
. Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
. Participate in project planning and delivery including implementation, and testing.
. Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
. Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
. Perform a variety of tasks within the general scope of the job and others as assigned by the management
. Get involved in Business initiatives with IT for upcoming implementation and new solutions for end-users
Generic

Policies & Procedures:
Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so thatwork is carried out in a controlled manner

Corporate Governance:
Ensure compliance with all CBK, GB operational procedures, Risk and AML policies
Key Performance Indicators
. Promptness in answering to queries Relevance of information provided
. Consistency in maintaining adequate turnaround time on query / complaint resolution
. Effectiveness in maintaining inter departmental coordination
. Overall employee satisfaction levels (measured by internal surveys)
. Adherence to banks overall policy and IT procedures
Bachelors Degree / Advanced Diploma in IT/ Computer science
Knowledge
IT Service Management process and practice.
IT organization models. Awareness of critical banking processes
Experience
2 - 3 years experience in a similar role, in a professional office environment