Full responsibility of the du Cloud Services and Infrastructure.
Administer systems such as Windows, Active Directory, Monitoring, Exchange, DNS, Lync, and SharePoint
Diagnose system issues, predict future trends, make recommendations and implement client solutions.
Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
Manage stakeholder expectation and resolve customer escalations.
Ability to interface with Senior Management and customers in a clear and concise manner.
Manage the team by implementing good management practices and ensuring continuing development of junior members and ensure engagement.
Conduct data and security auditing as per business needs, requirements, and approval.
Ensure updated and efficient information records and analysis.
Implement new procedures, processes and technology. Adapt these changes into the Cloud environment.
Qualifications
Bachelor Degree in Computer Science or Information Systems
International Certifications (MCSE /CCNP certification preferred)
Experience
Minimum 9 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)
MCSE of higher qualification
Experience with monitoring, network diagnostic and network analytics tools
Experience with antivirus/malware and patch management technologies
Experience with administering systems, such as Microsoft Active Directory, Exchange, Lync, SharePoint
Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
Very good experience in VMWare, VCentre, Network and/or Storage
Solid experience maintaining Cloud environment.
Solid experience in supporting, maintaining, and troubleshooting systems.
Solid experience maintaining and applying security policies and procedures.
Solid experience in supporting, maintaining, and troubleshooting servers.
Minimum 2 years experience in Managed Cloud Service environment
Skills
Language proficiency in the following languages - English/Arabic
Must have knowledge on using the following tools: HP Service Management, Cisco ACI, UCS, Zenoss, VMWare and UCS Director
Must be able to work effectively in a 24 x 7 x 365 environment.
Monitoring all day-to-day activities
Plan and perform on-job training whenever required.
Experience of dealing with customers, specialists and service providers
Good conflict training, analytical skills, problem-solving skills, and organizational skills
Be customer service-minded and focus on solution providing.
Ability to communicate effectively and clearly.
Provide comprehensive solutions.
Be self-motivated and take initiative.
Ability to respond positively to working in a pressured environment.
Work well with a team and be cooperative.
Ensure the operations and network KPIs are met with the highest quality and standards.
Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
Be flexible and adjust to changing business needs and environment.
