Xebia is looking for System Engineer:
Role: Specialist: System Engineer – NNMI/NA
Tool: Open Text ITOM
Location: Abu Dhabi, UAE
Job Type: Full-time
BU: Enterprise Tools Team
Experience: Minimum 4-6 years of relevant experience
Roles & Responsibilities:
- Design, implement, and maintain OpenText NOM solutions.
- Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
- Gather client requirements, Design/develop creative solutions.
- Integrate solutions into existing architecture/system.
- Analyze client requirements and develop superior solutions.
- Manage scope-of-work deliverables and meet/exceed client expectations.
- Work collaboratively, fulfil commitments, and meet deadlines.
- Deliver quality Custom Monitoring solutions.
- Develop testing and implementation Monitoring solutions.
- Create accurate operating procedures.
- Develop software/system documentation/training plans.
- Implement continuous improvement and technology refresh templates.
- Develop software performance enhancements and solicit feedback from client on quality of product/solution.
- Manage and quickly solve problems.
- Implement security controls.
- Adhere to the organizational/team member goals, standards, and success measures.
- Work collaboratively with organizational peers.
- Provide one-on-one coaching and serve as a professional mentor.
- Monitor system performance and troubleshoot issues related to NOM Modules and integrated tools.
- Develop and execute scripts for automation and integration with other IT management tools.
- Provide training and support to end-users and stakeholders.
- Stay up to date with OpenText updates, Upgrades and best practices.
- Document configurations, processes, and procedures related to NOM implementation.
- Should be able to handle all the BAU activities in OpenText NOM
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
Required Skills:
- Experience on administration, installation/upgrade, and configuration of NNMI and NA
- Expert in NA integration with NNMi.
- Working Knowledge on LDAP integration with NOM and OO
- Expert in configuring and customizing Network reports
- Working knowledge on configuring/extracting and automating reports as part of client's requirement from NNMi and NA
- Working knowledge on installing device driver pack in NA
- Working knowledge on Patching/upgradation of NA.
- Working knowledge of Optic Data lake and related integrations.
- Experience in troubleshooting application related issues.
- Knowledge of NPS and NA for various automation requirements.
- Knowledge of performing health checks & providing reports of the tools.
- Knowledge of monitoring techniques like SNMP, SNMP Traps, SSH etc.
- Experience in creating scripts for pushing configuration changes or upgrades/patch-fix on devices through NA.
- Hands-on experience in any one of scripting – Perl, Python, Unix/Linux Shell scripting, PowerShell scripting etc.
- Strong understanding of IT infrastructure, including networks, servers, and applications.
- uCMDB and OBM Certification are added advantages.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Secondary Skills:
- Configure/Customize OpenText OO
- Develop Workflows and Custom Activities in OpenText OO
- Strong Experience is Implementation and Administration of OpenText OO
- Experience in Creating Third Party Integrations using OpenText OO
- Experience in Implementation OO in HA
- Experience with OpenText ITOM suite (e.g., SiteScope, OMI, Optic, uCMDB).
- Knowledge of cloud environments (AWS, Azure) and their monitoring tools.
- Familiarity with ITIL processes and frameworks.
