System Support Engineer

Job Summary:

We are seeking a System Support Engineer (L1 & L2) with a strong onsite and hands-on focus to manage day-to-day IT support, escalations, and practical infrastructure work across multiple locations. This role requires active field presence, physical installation work, and end-to-end ownership of IT systems and network infrastructure.

Key Responsibilities:

* Provide L1 & L2 IT support for all kind of IT End points, Server, Network & end user applications.

* Act as the primary escalation point for technical issues requiring physical intervention.

* Perform hands-on infrastructure work, including Installation , configuration and mounting of POS, Clients, Server and network racks, switches, routers, firewalls and Wi-Fi access points

* LAN cable routing, dressing, and RJ45 termination (crimping),Patch-panel punch-down, labeling, and network point testing

* Manage user accounts, permissions, and security policies under Windows environment.

* Configure Microsoft 365 (Outlook, Exchange, OneDrive, Teams).

* Configure and troubleshoot LAN, VPN, and Wi-Fi networks.

* Manage backup, restore, patching, and recovery activities.

* Perform root cause analysis and implement permanent fixes.

* Liaising with vendors, ISPs, and service providers.

* Maintain proper documentation, follow SOPs defined and I.T asset inventory.

Required Skills:

Strong hands-on experience in onsite L1 & L2 IT support roles

Microsoft Navision and LS Retail experience Mandatory

Proven practical experience in network installation, termination, and testing.

5 years of IT support experience, preferably in restaurant or retail IT.

Hands-on experience with Microsoft Navision & LS Retail (Preffered)

Solid knowledge of Windows Server & Active Directory.

Good understanding of networking fundamentals (TCP/IP, VLAN, DNS, DHCP, VPN).

Experience working with Fortinet firewalls and IT security basics.

Microsoft 365 administration experience.

Ability to work independently in field and branch environments.

Good documentation and communication skills.

What We Offer:

* Competitive salary package.

* Health insurance coverage.

* High exposure to real-world infrastructure projects.

* Stable role with practical ownership and growth.