Systems Development & Automation Lead

SNAP14 is seeking an impact-driven Systems Development & Automation Lead to own, build, and evolve our internal business systems.

This role sits at the intersection of systems design, automation, execution planning, and delivery. You will work in a fast-paced, high-performance environment where inputs are often messy, evolving, or incomplete and your responsibility is to translate that ambiguity into clear system plans, technical direction, and executable solutions.

This is not a theoretical or process-heavy role. You will build fast MVPs, iterate continuously, manage external developers, and ensure SNAP14's systems remain scalable, secure, and aligned with real operational needs.

Key Responsibilities

1. Systems Development & Automation

• Design, build, and optimize workflows, automations, dashboards, and integrations across Zoho One and related tools.

• Translate ambiguous, incomplete, or evolving user input into structured system plans and phased execution.

• Own system architecture, role-based access, permissions, and integrations between tools.

• Deliver fast-impact MVP solutions and iterate based on real usage and feedback.

2. Execution Planning & Delivery Management

• Convert high-level needs into clear system logic, task breakdowns, and execution priorities.

• Plan and manage system initiatives from concept to delivery, balancing speed, quality, and scope.

• Apply judgment to decide what should be built now versus later.

• Ensure systems are practical, maintainable, and aligned with operational reality.

3. External Developer Management

• Manage outsourced developers by providing clear technical direction, priorities, and acceptance criteria.

• Review scripts, logic, integrations, and system changes before deployment.

• Ensure all development work is secure, documented, and production-ready.

• Enforce clean handovers, documentation standards, and accountability.

• Manage sprints, timelines, and priorities using Agile or Waterfall as needed.

  
  

4. Cross-Department Enablement

• Partner with Operations, Production, Finance, HR, Sales, and Leadership to remove workflow friction through systems.

• Identify opportunities to reduce manual work, improve visibility, and increase accountability.

• Build dashboards and analytics that support operational and leadership decision-making.

• Ensure systems evolve as the business grows and changes.

5. Documentation, SOPs & Governance

• Create and maintain system documentation, SOPs, and standards.

• Enforce consistency, security, and scalability across all systems.

• Train teams on new systems and workflows to ensure smooth adoption.

• Maintain long-term system clarity so others can operate without dependency on tribal knowledge.

  
  
  

What Success Looks Like in the First 90 Days

• Month 1 - Fully understand SNAP14's systems, workflows, and priorities; establish a clear systems backlog and execution approach.

• Month 2 - Deliver high-impact MVP automations and take full ownership of external developer management.

• Month 3 - Fully own SNAP14's systems architecture, driving measurable efficiency and enforcing system standards.

  
  
  

Requirements

Experience

• Proven experience building and managing systems within Zoho One or similar business platforms.

• Experience managing developers and reviewing technical output.

• Strong background in workflow automation, integrations, and APIs.

• Demonstrated ability to operate in ambiguity and drive execution without perfect requirements.

• Experience working in fast-paced, evolving organizations.

Skills

• Strong systems thinking and analytical problem-solving.

• Ability to translate messy input into structured execution plans.

• Solid project planning, prioritization, and delivery ownership.

• Clear communication with both technical and non-technical stakeholders.

• Strong understanding of business workflows (operations, finance, HR, production, sales).

Bonus Qualifications

• Zoho certifications or similar technical certifications.

• Experience in production, creative, or service-based industries.

• Proficiency in both English and Arabic.

  
  
  

What We Are Looking For

• A dynamic builder with a strong sense of urgency.

• Someone who produces results quickly without compromising quality.

• Hands-on, technical, and proactive.

• Someone who sees problems as opportunities for optimization.

• A collaborative partner who can work across all teams.

• You're resourceful, able to find another way to achieve your objective with maximum impact and find solutions (not problems).

• An analytical mind, with strong attention to detail.

• Written and verbal English and Arabic is a plus.

• You're growth-minded; always wanting to go a step further and do better.

Someone aligned with SNAP14's values of Dependability, Teamwork, Communication, Initiative, and Results Orientation.

Benefits

Mobile phone line

ADSL package

Unlimited Personal Time Off after 3 months

Ability to request remote working days after 3 months

Annual employee profit share
Health insurance
Social insurance
Ability to apply for the Professional Growth Program after 1 year