We are looking for a skilled Systems Support Engineer to provide technical support and infrastructure solutions across assigned areas, ensuring smooth and efficient daily operations
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person
- Troubleshoot and resolve user issues related to operating systems, applications, and other IT services
- Assist users with account setup, password resets, and other access-related inquiries
- Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs
- Monitor and manage IT support tickets, ensuring timely resolution and follow-up
- Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices
- Conduct training sessions for employees on new software applications and IT policies
- Escalate complex issues to senior IT staff or other departments as needed
- Stay current with technology trends and advancements to provide relevant support to users
Requirements
- Associate degree in Computer Science, IT, or related field preferred
- Proven experience in IT support.
- Strong understanding of computer systems, mobile devices, and other technology
- Excellent troubleshooting skills and the ability to diagnose technical problems
- hand on experience on several operating systems ( windows , Linux , Etc.)
- Strong communication skills and the ability to explain technical concepts to non-technical users
- Ability to work independently and as part of a team
- Customer-focused attitude and commitment to providing quality service
- Familiarity with ticketing systems and IT service management best practices
- Knowledge of network protocols and administration is a plus
- Fluency in Arabic and English
