Systems Technician

Qatar Chemical Company

Doha, Qatar

Fresher

Save

Posted 17 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Objectives

Maintain computer systems, provide technical support and teach end-users the basic skills required to operate computer systems, IT equipment and programs.

Key Accountabilities

Computer Operations

Operate computing systems and peripherals; Install and maintain local and remote peripheral equipment like PCs, laptops, printers, scanners and phones.
Work with vendors for PC/printer/Laptops/Phones maintenance and hardware replacement.
Monitor systems for abnormal job terminations and operating problems; separate reports and other output, prepare reports on equipment problems.
Initiate and complete scheduled production jobs; perform and schedule routine and preventive maintenance on computer equipment and peripherals
Participate in determining cause of job and system failure, and take corrective action as and when required.
Maintain backup images of PCs and laptops; undertake primary/backup responsibilities as per the Responsibility Matrix set forth within the IT Operations/Telecommunications section.
Maintain operational procedure manuals, offsite storage, production schedule, supply inventory, required computer and backup logs.
Follow the change management process for any scheduled or un-scheduled changes.

Information Systems Support

Support Infrastructure Systems and assist in maintaining computer systems.
Install and support software applications and peripheral equipment, and set up user and security settings.
Troubleshoot and resolve computers operating, software/hardware, database problems and provide technical support as requested and to communicate with vendors to resolve issues as necessary.
Test new software with various operating systems and update software for users as released by vendor.
Monitor and update usage to ensure security of data and access privileges when program modifications are performed.
Contribute in maintaining Operations Security by implementing security controls across systems based on recommendations, intimations and directions from the Information Security team and SOC
Check server event logs on a daily basis and report findings to the Senior Systems Analysts.
Work with departments to design and maintain secure document archival system.

Office Support/Communication

Serve as department information resource to assist end-users with computer, network, software/hardware, and related problems.
Maintain open communication between IT Department and end-users to encourage questions and problem solving.
Follow the SLA to close helpdesk tickets on time.
Organize data for efficient retrieval and reporting; prepare necessary correspondence related to work duties.
Update and manage hardware, software and printer consumables inventory.
Work on a rotational schedule between Doha, Mesaieed, and RLOC to provide IT support services and be part of the routine IT on-call service.
Work on extended hours during server patch management or special assignments/projects as and when required

Policies, Systems, Processes and Procedures

Comply with all the policies, processes, standard operating procedures, rules and regulations relating to computer systems and peripheral equipment, so the work is carried out in a controlled and consistent manner.

Quality , Health, Security, Safety and Environment

Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high quality products/services.

Qatarization