TA & CL Operations Analyst II

Job Title: Reinsurance Operations Associate

Reference Code: 133519

Department: Customer Success, Service & Operations

Role Category: Customer Success, Service & Operations – Other

Industry Type: Insurance

Employment Type: Full Time, Permanent

About the Role

We are looking for an agile, motivated, and dedicated individual to join our APAC Property and Casualty Operations Team in Bangalore as a

Reinsurance Operations Associate.

The APAC Operations team is part of the P&C Reinsurance Division, managing in-force reinsurance business end-to-end. In this role, you will be responsible for reinsurance accounts and claims handling, ensuring full contractual compliance. You will work within a structured policy and process framework, with the opportunity to suggest improvements. The position includes managing a portfolio of APAC clients and collaborating with internal and external partners in a dynamic, evolving environment.

Key Responsibilities

• End-to-end processing of reinsurance accounts including premiums, claims, brokerage
• Ensure accuracy in financial transactions and adherence to process, quality, and control standards
• Timely and accurate handling of claims, including proper indexation and data capture
• Maintain portfolio financials and ensure timely fund collection (Accounts Receivable)
• Manage follow-ups and escalate unresolved issues appropriately
• Ensure compliance with all internal, external, and regulatory reporting requirements
• Effectively manage own workload to meet service and business expectations
• Engage directly with internal partners and external clients to resolve operational issues
• Ensure professional client communication and take ownership of service quality
• Collaborate across teams, functions, and geographies to meet internal client needs
• Perform additional tasks as assigned by the Line Manager

About the Team

You will be part of a skilled and motivated team of Technical Accountants, Claims Examiners, and Operations Associates supporting APAC reinsurance portfolios. The team collaborates daily across regions and shares a continuous improvement mindset, aiming to deliver efficient and risk-aware services to clients and internal stakeholders.

About You

• Bachelor's degree in Finance, Accounting, Insurance, or related fields
• At least 2 years of experience in reinsurance, insurance, banking, accounting, or finance operations
• Proficient in Microsoft Office; strong numerical aptitude
• Strong verbal and written communication skills
• Self-motivated team player with a high sense of accountability and commitment
• Capable of working effectively in a team, including in virtual or cross-functional setups
• Able to challenge the status quo and manage multiple business partners
• Exposure to digital tools, automation, or big data is a plus
• Insurance/Finance-related certifications are an added advantage