Key Responsibilities:
- Oversee the entire recruitment delivery process, ensuring high-quality candidate sourcing, screening, selection, and placement.
- Work closely with clients to understand their hiring needs, job specifications, workforce requirements, and business objectives.
- Own and manage client accounts within the assigned industry domain for IT Staffing, ensuring strong relationships, service quality, account growth, and long-term partnerships.
- Act as the primary point of contact for assigned accounts, managing client communication, escalations, service issues, and ensuring timely resolution.
- Identify opportunities to expand existing accounts through new requirements, skill areas, teams, and staffing solutions.
- Manage and lead a team of recruiters, providing direction, training, coaching, and performance management to achieve delivery targets.
- Develop and implement effective sourcing strategies to attract top IT talent across various skill sets and experience levels.
- Ensure timely and successful delivery of recruitment requirements while maintaining high client satisfaction and agreed SLAs.
- Track, analyze, and report key recruitment and account metrics, including TAT, submissions, interviews, selections, joiners, conversion ratios, and fulfilment rates.
- Set clear performance metrics and goals for the recruitment team to drive accountability, productivity, and results.
- Build strong relationships with hiring managers, TA teams, and key stakeholders to understand business priorities and strengthen account engagement.
- Stay updated on industry trends, talent availability, compensation benchmarks, skill demand, and recruitment best practices within the assigned industry domain.
- Address and resolve recruitment and account-related challenges, ensuring smooth delivery operations and a positive client experience.
- Oversee the onboarding process to ensure a seamless transition for selected candidates and timely joining.
- Utilize data-driven insights and market intelligence to refine recruitment strategies, improve conversion ratios, and enhance delivery efficiency.
- Identify and implement process improvements, technology, and recruitment tools to improve sourcing effectiveness and overall delivery productivity.
- Contribute to account reviews, business planning, forecasting, and growth initiatives for the assigned IT Staffing accounts.
Key Skills & Competencies:
- 8–14 years of overall experience in the Recruitment/Staffing industry.
- 4–5 years of hands-on Delivery Management experience in IT Contract Staffing is mandatory.
- Experience in Account Management/Client Management within an industry domain, preferably managing IT Staffing accounts.
- Strong understanding of IT staffing, recruitment delivery, talent markets, and industry-specific hiring trends.
- Proven ability to manage client accounts, build stakeholder relationships, drive account growth, and handle escalations.
- Strong leadership, team management, coaching, and performance management skills.
- Excellent communication, negotiation, presentation, and client management abilities.
- Proficiency in ATS, recruitment software, job portals, LinkedIn, and other talent acquisition tools.
- Strong analytical, problem-solving, decision-making, and data-driven management skills.
- Ability to manage multiple client accounts and recruitment priorities in a fast-paced staffing environment.
- Strong understanding of recruitment metrics, SLAs, productivity, conversion ratios, and delivery performance.
