Talent Acquisition Specialist – VXI Egypt (BPO Industry)
Location: Cairo, Egypt
Industry: BPO / Contact Center
Position Summary
The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment lifecycle to attract, assess, and hire top talent across operational, support, and leadership functions. This role partners closely with Hiring Managers to understand workforce needs, build talent pipelines, and deliver a best-in-class candidate experience while ensuring recruitment targets and business objectives are achieved.
The Talent Acquisition Specialist plays a key role in employer branding, recruitment process optimization, and talent acquisition initiatives within a fast-paced BPO environment.
Key Responsibilities
- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, offer management, and onboarding coordination.
- Partner with Hiring Managers to understand hiring requirements, workforce planning, and recruitment priorities.
- Source candidates through multiple channels including LinkedIn, job boards, referrals, career fairs, social media, and internal databases.
- Conduct HR screening interviews to evaluate candidates qualifications, communication skills, and cultural fit.
- Coordinate technical interviews, assessments, case studies, and hiring panels.
- Build and maintain strong talent pipelines for current and future hiring needs.
- Manage recruitment activities through the Applicant Tracking System (ATS) and ensure data accuracy.
- Prepare and extend employment offers while negotiating compensation within approved salary structures.
- Conduct background verification and reference checks as required.
- Ensure an outstanding candidate experience through timely communication and process transparency.
- Support internal recruitment, promotions, succession planning, and talent mobility initiatives.
- Collaborate with Employer Branding teams to support recruitment campaigns, job fairs, university partnerships, and social media initiatives.
- Monitor recruitment KPIs and provide regular reports on hiring progress, pipeline health, and time-to-fill.
- Ensure compliance with company policies, recruitment standards, and employment regulations.
- Identify opportunities to improve recruitment processes and enhance operational efficiency.
Key Performance Indicators (KPIs)
- Time to Fill
- Time to Hire
- Offer Acceptance Rate
- Hiring Target Achievement
- Recruitment SLA Compliance
- Candidate Experience
- Hiring Manager Satisfaction
- Quality of Hire
- Recruitment Pipeline Health
- Cost per Hire
- Internal Hiring Ratio
- Recruitment Process Compliance
Qualifications & Requirements
- Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum 2–4 years of experience in Talent Acquisition or Recruitment.
- Previous experience within the BPO / Contact Center industry is highly preferred.
- Experience managing end-to-end (360°) recruitment for operational, support, and leadership roles.
- Strong interviewing and candidate assessment skills.
- Experience using Applicant Tracking Systems (ATS), preferably Workday.
- Excellent sourcing skills using LinkedIn Recruiter, job boards, and social media platforms.
- Strong stakeholder management and relationship-building skills.
- Excellent verbal and written English communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple vacancies in a fast-paced environment.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Preferred Qualifications
- Experience recruiting bilingual or multilingual talent.
- Experience supporting high-volume hiring campaigns.
- Knowledge of labor laws and recruitment best practices.
- Experience with employer branding initiatives and recruitment marketing.
Core Competencies
- End-to-End Recruitment (360° Recruitment)
- Talent Sourcing & Headhunting
- Candidate Assessment & Interviewing
- Stakeholder Management
- Offer Negotiation
- Employer Branding
- Talent Pipeline Management
- ATS & Recruitment Systems
- Communication & Presentation Skills
- Data Analysis & Recruitment Reporting
- Time Management & Prioritization
- Problem Solving & Decision Making
Work Environment
- Fast-paced BPO / Contact Center environment.
- Onsite role with extensive collaboration across Hiring Managers, HR, Operations, and Leadership teams.
- May require flexibility to support hiring events, assessment centers, career fairs, and high-volume recruitment campaigns.
- Occasional travel may be required for recruitment events and university outreach activities.
