Job Description
- Maintain strong knowledge of Bupa Arabia's products, services, and systems to effectively handle customer concerns.
- Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.
- Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.
- Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.
- Document all interactions and ensure proper case tracking in line with established guidelines.
- Identify recurring issues and escalate trends to support continuous service improvement.
- Collaborate with internal teams to ensure timely and effective complaint resolution.
Skills
- Ability to use computers and navigate through software applications.
- Ability to multi-task in a fast-paced changing environment and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Ability to resolve issues effectively
Education
IT, Marketing, Healthcare, Business Administration
