Tamheer - Service Management Specialist

About Dräger safety:

Dräger is a German company founded in Lübeck in 1889 by Johann Heinrich Dräger and Carl Adolf Gerling. Over time, Dräger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations.

The company's guiding motto is Technology for Life, reflecting its mission to protect, support, and save lives — whether in hospitals, industrial settings, rescue services, or hazardous environments.

What Dräger Safety Offers

Dräger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:

Gas Detection

Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring

Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments

Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes

Respiratory Protection

Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc.

Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRs)

Personal Protective Equipment (PPE)

Chemical protective suits, gloves, boots, helmets, eye/face protection, etc.

Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)

Firefighting / Rescue & Escape

Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions.

Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)

Training, Service & Maintenance

Dräger offers the Dräger Academy — training programs for correct use, calibration, maintenance, and certification of their safety equipment.

They also provide calibration, repair, site inspections, and safety consulting services.

Industrial Safety Solutions & Consulting

Dräger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve Vision Zero — minimizing workplace accidents and exposures.

They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)

About the Job:

Tamheer-Training Advertisement No: 24768889

المسمى التدريبي

أخصائي إدارة خدمات

Training Title

Service Management Specialist

المؤهل العلمي

البكالوريوس أو أعلى

Education Requirement

Bachelor's Degree or above

:الوصف التدريبي

دراسة وتحليل وتحديد الخدمات وإعداد الخطط التطويرية والتشغيلية للخدمات وتحسين فاعليتها وإعداد التقارير والوثائق المتعلقة بإدارة الخدمات وعرضها على المعنيين ومناقشتها.

Training Description:

Study, analyze, and identify services, prepare development and operational plans for services, improve their effectiveness, prepare reports and documents related to service management, and present and discuss them with concerned stakeholders.

:المهام التدريبية

• إعداد الوثائق والتقارير المتخصصة والمتعلقة بإدارة الخدمات وتقديم التوصيات المناسبة والحلول الملائمة وعرضها وتوضيحها وحفظها في قاعدة البيانات الخاصة بها وفقاً للسياسات والإجراءات المعتمدة.

• دراسة التجارب والممارسات المتعلقة بإدارة الخدمات وإمكانية وجدوى الاستفادة منها ورفع التوصيات والمقترحات بتبني أفضل الأساليب والممارسات.

• إعداد الخطط التشغيلية للخدمات المختلفة بأكبر فعالية ممكنة، وتحليل العمليات والإجراءات التفصيلية وضمان تكاملها وترابطها وسلامة مساراتها التدفقية بما يضمن تقديم الخدمات ضمن أعلى معايير الكفاءة والجودة، ووضع الحلول المناسبة للمشاكل والتحديات.

• تطوير أساليب وإجراءات التطوير الإداري باستخدام التقنيات الحديثة ومواكبة التطور والمستجدات في مجال إدارة الخدمات.

Training Responsibilities:

• Prepare specialized documents and reports related to service management, provide suitable recommendations and solutions, present and explain them, and maintain them in the relevant database according to approved policies and procedures.

• Study practices and experiences related to service management, assess the feasibility of benefiting from them, and provide recommendations for adopting best practices.

• Prepare operational plans for different services with maximum effectiveness, analyze processes and detailed procedures, ensure their integration and workflow accuracy to deliver services with the highest standards of quality and efficiency, and provide solutions for challenges and issues.

• Develop administrative improvement methods and procedures using modern technologies and keep up with developments in the field of service management.

مدة التدريب: 6 أشهر

Training Duration: 6 Months

المهارات المطلوبة | Required Skills

• الفوترة | Billing

• إدخال بيانات | Data Entry

• أرشفة الملفات | File Archiving

• الحاسب الآلي | Computer Skills

• مهارات التواصل باللغة الإنجليزية | English Communication Skills

للتقديم يرجى البحث عن رقم الإعلان التدريبي عبر منصة هدف: 24768889

To apply, please search for Training Advertisement No.: 24768889

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