We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Purpose
To play a key role in the successful delivery of our teaching provision by coordinating operational activities, managing logistics, and providing exceptional support to teaching staff and learners, ensuring a smooth, efficient, and high-quality educational experience.
Main Accountabilities
You will provide essential administrative, customer service, and logistical support to ensure the smooth delivery of teaching operations and an excellent learner experience. This includes managing student registration and customer care processes, maintaining accurate records, preparing routine reports, and supporting the coordination of classes, events, and teaching activities. You will also use operational data and insights to help identify opportunities for continuous improvement.
As a key point of contact for customers, you will respond to enquiries, resolve routine issues, and escalate more complex matters where needed. Working closely with colleagues and partners, you will proactively coordinate activities, communicate potential risks or challenges, and help ensure teaching services and events run efficiently and effectively.
You will maintain compliance with safeguarding, security, financial, and data management requirements, while ensuring resources, equipment, and materials are available when needed. The role also requires effective planning and prioritisation of your own workload, alongside coordinating others to deliver activities to agreed quality and service standards.
Qualifications & Skills
- Experience in a customer focused environment.
- Proficiency in English at CEFR C1 level or above.
- Bachelor's degree
- Demonstrated stakeholder management skills, with the ability to collaborate across teams and coordinate with internal and external partners.
Important Informaion
Job Grade: 4/H
Location: Egypt - Alexandria
Contract Type: Fixed Term Contract
Gross Monthly Salary: 16,667 EGP
Closing Date: 28 July 2026
This role is only open for candidates who have the legal right to live and work in the job location
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [Confidential Information]
