Team Lead SME

Job Purpose

Lead the acquisition and growth of the SME banking portfolio by winning new-to-bank clients, deepening existing relationships and delivering financial solutions that meet customers business needs. The role drives a high-performing relationship-management team, expands the CASA portfolio and supports sustainable growth while maintaining strong risk and compliance standards.

Key Responsibilities

• Lead, coach and manage Relationship Managers, Assistant Relationship Managers and Virtual Relationship Managers to deliver customer, revenue and portfolio-growth objectives.
• Acquire new SME clients and build a robust CASA portfolio through proactive prospecting, lead follow-up and relationship development within assigned segments.
• Build trusted client relationships by understanding their businesses, identifying their banking needs and providing timely, relevant financial solutions.
• Drive sales, service, cross-sell and up-sell performance across the bank's SME products and services, while referring relevant opportunities to specialist business units.
• Keep clients informed of new products, services and innovations, clearly articulating the value and benefits for their businesses.
• Achieve business targets while maintaining appropriate risk standards and a consistently customer-focused approach.
• Ensure KYC documentation is complete, accurate and updated on time, including account renewals and trade license updates.
• Partner with internal stakeholders to manage credit, compliance and operational risks in line with bank policies and regulatory requirements.
• Identify, escalate and support prompt action on potential money-laundering concerns.

Key, qualifications & Experience:

• Degree in Business Management, Business Administration or a related discipline.
• At least 5 years experience in SME banking which includes people-management experience and a demonstrated record of leading teams to meet customer and financial objectives.
• Strong knowledge of SME banking propositions, business-banking products and services, and the competitive banking landscape.
• Proven ability to understand customer needs and match them with a broad range of banking solutions.
• Strong leadership, coaching, performance-management and behavioural-change skills, with a focus on high standards and results.
• Excellent relationship-building, influencing, negotiation and stakeholder-management skills across all levels.
• Sound analytical judgement, commercial acumen and the ability to plan, prioritise and execute with tenacity.
• Clear written and verbal communication skills, including the ability to deliver compelling presentations.