Job Overview
We are looking for an energetic and hands-on Team Lead / Supervisor to oversee the day-to-day operations of a busy children's play and entertainment venue.
The successful candidate should have strong customer service and team leadership skills, with a minimum of 2 years experience working within Food & Beverage operations, ideally within a family entertainment centre, restaurant, café, hospitality venue, leisure facility, or similar customer-facing environment.
The role will be responsible for ensuring smooth daily operations, maintaining excellent service standards, supervising the team, supporting F&B operations, and ensuring a safe and enjoyable experience for children and their families.
Key Responsibilities
- Supervise the daily operations of the children's play area and associated F&B facilities.
- Lead, motivate and support front-of-house, play-area and F&B team members.
- Ensure excellent levels of customer service are maintained at all times.
- Manage daily staff allocation, breaks, shift responsibilities and operational coverage.
- Support the F&B operation, including service standards, food presentation, cleanliness and guest satisfaction.
- Ensure all health, safety, hygiene and food safety procedures are followed.
- Monitor the cleanliness and presentation of the play area, café and customer areas.
- Respond professionally to customer enquiries, feedback and complaints.
- Ensure children's safety procedures and venue rules are consistently followed.
- Support birthday parties, events, group bookings and other venue activities.
- Assist with opening and closing procedures.
- Monitor stock levels for F&B and operational supplies and report shortages when required.
- Support cash handling, POS operations and daily sales procedures.
- Assist management with staff training and onboarding.
- Monitor team performance and provide coaching and feedback where required.
- Ensure company policies, SOPs and service standards are consistently implemented.
- Work closely with management to improve customer experience, operational efficiency and revenue opportunities.
Candidate Requirements
- Minimum 2 years of Food & Beverage operations experience is essential.
- Previous experience as a Team Leader, Supervisor, Senior Waiter/Waitress, Shift Leader or similar is preferred.
- Experience within hospitality, restaurants, cafés, family entertainment centres, leisure venues or children's entertainment environments would be highly advantageous.
- Strong leadership and people-management skills.
- Excellent communication and customer service skills.
- Confident dealing with parents, children and families.
- Good understanding of F&B service standards, hygiene and operational procedures.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving and organisational skills.
- Positive, energetic and hands-on approach.
- Comfortable working weekends, evenings and public holidays depending on operational requirements.
I have a salary from 5,000 - 7,000 AED per month + medical + visa
Please send CV's to [Confidential Information]
