The Team Lead – Tele Sales (SMB Account Management & Lead Generation) will be responsible for managing and driving a high-performing telesales team focused on SMB account management, lead generation, account growth, upselling, and new customer acquisition. The role requires a strong balance of team leadership, sales execution, pipeline management, and relationship building to ensure consistent revenue growth and business expansion within the SMB segment.
The ideal candidate should possess strong telesales leadership capabilities, excellent communication skills, and a proven track record in managing outbound sales teams, generating qualified opportunities, and achieving revenue targets.
Responsibilities:
Team Leadership & People Management
- Lead, coach, and manage a team of Tele Sales Executives / SDRs handling SMB accounts.
- Drive team productivity, accountability, and target achievement through regular monitoring and guidance.
- Daily sales huddles and pipeline reviews
- Weekly performance discussions
- Monthly performance evaluations and development planning
SMB Account Growth & Revenue Ownership
- Own overall team performance across Upsell revenue, Cross-sell opportunities, New SMB customer acquisition
- Drive account growth strategies across the SMB portfolio in alignment with business objectives.
- Identify opportunities to maximize account value and long-term customer retention.
- Ensure achievement of monthly, quarterly, and annual revenue targets
Strategic Deal Management
- Personally engage in high-value or strategic SMB opportunities when required.
- Support team members in Complex negotiations, Objection handling, Deal progression and closure
- Work closely with leadership on strategic account planning and prioritization.
- Ensure timely movement of opportunities through the sales funnel
Coaching, Quality & Performance Development
- Conduct regular coaching sessions and one-on-one reviews with team members.
- Perform Call reviews and quality audits, Sales pitch assessments, Feedback and skill enhancement sessions
- Identify performance gaps and implement improvement plans.
- Mentor team members on consultative selling, objection handling, and closing techniques
CRM Management, Forecasting & Reporting
- Ensure strong adherence to CRM hygiene and reporting discipline using Salesforce.
- Maintain accurate tracking of Leads and opportunities, Customer interactions, Sales activities and pipeline updates
- Monitor forecasting accuracy and provide timely business insights to leadership.
- Generate and analyze sales reports to support decision-making and performance tracking
Requirements
- 4–7 years of experience in B2B sales, inside sales, or SMB account management
- Proven track record in upselling, cross-selling, and closing SMB/short-cycle deals
- Prior experience in leading or mentoring sales executives (formal or informal leadership)
- Strong understanding of ICT / technology services sales preferred
- Excellent communication, negotiation, and stakeholder management skills
- Strong analytical mindset with the ability to manage pipeline and sales metrics
- Hands-on experience with Salesforce or similar CRM platforms
- Highly organized, execution-focused, and comfortable in a high-volume sales environment
- Strong leadership mindset with the ability to motivate and drive performance
