Job Purpose
dnata Airport Operations vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
Supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with dnata's standards.
In This Role You Will
- Deploy
- Plan the distribution and allocation of resources to ensure that the area's concerned processes and activity are completed within the time required for operations on shift
- Lead
- Ensure safety of staff and guide them to work safely by providing support, direction, whilst being a role model for the desired safety behaviours and leading with safety
- Organize and supervise the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards
- Lead team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated
- Lead shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs
- Provide performance feedback from the day of operations, of staff on shift to their respective line managers
- Ensure that all equipment and devices allocated to the team are used and cared for appropriately
- Execute
- Conduct safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to
- Intervene and take immediate action when there is risk exposure, role models safe behaviours and follow ups on corrective actions
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Ensure implementation of work instructions on the day of operations and compliance to established standard operating procedures.
- Ensure that staff grooming is aligned to dnata standards and requirements
- Escalate issues to the Officers on shift to ensure that the proper corrective measures are followed up on
- Assist in manual handling activities when required
- Ensure smooth running and serviceability of the relevant support systems and/or equipment, and take necessary steps in case of failure or breakdown
- Maintain appropriate records and documentation for the shift in the assigned area
Qualification
To be considered for the role you must meet the below requirements:
- High School with a Certificate and 4-6 years of experience in business administration / aviation / ground handling / customer service OR
- Diploma in a business administration / aviation / ground handling / customer service and 2-4 years of experience in business administration / aviation / ground handling / customer service
- Basic understanding of the flight operations terminology.
- Proficient understanding of Local / International, aviation safety and security requirements.
- Proficient IT and Computer Literacy
Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
