Team Leader - Housekeeping

1. Guest Room Operations

. Supervise daily guest room cleaning activities and ensure rooms are serviced and released within the required timelines.
. Ensure all guest rooms meet Andaz brand standards, cleanliness expectations, and established Standard Operating Procedures (SOPs).
. Monitor room status, coordinate with Front Office, and prioritize VIP, Elite, and early-arrival rooms.
. Ensure vacant, occupied, and out-of-service rooms are checked and followed up appropriately.

2. Quality Control and Inspections

. Conduct thorough room inspections before releasing rooms for guest occupancy.
. Identify and rectify cleanliness defects, maintenance issues, missing amenities, and presentation discrepancies.
. Perform regular spot checks on assigned floors and ensure consistent compliance with brand standards.
. Take immediate corrective action on inspection failures and guest complaints.

3. Team Leadership and Accountability

. Allocate daily assignments, brief colleagues, and monitor individual performance throughout the shift.
. Provide on-the-job training, coaching, and guidance to Room Attendants.
. Maintain accountability for assigned rooms, pending tasks, follow-ups, and operational deadlines.

. Address performance gaps promptly and escalate repeated non-compliance to management.
. Promote teamwork, professionalism, and a culture of ownership and continuous improvement.

4. Operational Efficiency and Cost Control

. Monitor the usage of linen, guest supplies, amenities, and cleaning equipment to minimize waste.
. Conduct regular checks to prevent linen misuse, unnecessary replacements, and improper disposal of hotel assets.
. Ensure housekeeping trolleys, pantries, and storage areas are clean, organized, and properly stocked.
. Follow established deep-cleaning schedules and ensure all assigned tasks are completed and recorded.

5. Maintenance, Safety, and Communication

. Report maintenance defects promptly and follow up until resolution.
. Ensure Lost and Found procedures, guest privacy, security protocols, and safety standards are strictly followed.
. Maintain effective communication and proper shift handovers with colleagues, management, and other departments.
. Ensure all guest requests and complaints are addressed promptly and professionally.