Job Description
Key Result Areas - Responsible for delivery by the team of sales leads targets.
- To manage the team of PL sales & Fulfilment and ensure that all telesales activities are directed to meeting sales targets.
- To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
- To ensure that number of unqualified leads are below 3%
- Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
- Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
- Liaise with Sales Manager & Product for calling programs and adequate lists.
- Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
- Generate competitive knowledge and create benchmarking standards for the team.
- Measure and improve cost efficiency of Telesales by optimal utilization of resources.
- Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
- Design performance measurement metrics, evaluate and action.
- Call monitoring, coaching and feedback of Telesales agents.
- Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
- Select, recruit, train, certify and deploy Telesales Agents.
Job Purpuse
- To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
- To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
Knowledge Skills And Experience
- University Graduate.
- Excellent people management skills.
- 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
