Team Leader - Outlet

Duties and responsibilities related to the Team Leader - Outlet role:

• Supervise the service floor during shifts to ensure all guests receive prompt, courteous, and consistent service according to brand standards.

• Conduct daily pre-shift briefings in the absence of the manager to communicate daily specials, 86 items (unavailable items), and service focus areas.

• Train and mentor junior staff (Waiters/Waitresses) on service sequences, menu knowledge, and upselling techniques to maximize revenue.

• Inspect table setups and before service begins to ensure cleanliness, proper cutlery alignment, and full stock levels.

• Handle minor guest complaints and feedback professionally on the spot, escalating serious issues to the Outlet Manager when necessary.

• Manage the Point of Sale (POS) system operations, including voiding bills, splitting checks, and performing end-of-shift cash reconciliation.

• Ensure strict adherence to HACCP and hygiene standards within the outlet, monitoring the cleanliness of service stations and back-of-house areas.

• Assist in creating staff rosters and monitoring attendance, ensuring adequate coverage for peak business hours.

• Education: Diploma or Certificate in Hospitality Management or Food & Beverage Service.

• Experience: Minimum of 2 years of work experience in F&B operations, preferably within a 4 or 5-star hotel environment.

• Technical Skills: Proficient in using POS systems (e.g., Micros, Simphony) and basic computer literacy.

• Key Attributes: Strong communication skills in English, leadership potential, and the ability to remain calm under pressure during peak service.