Act as a customer advocate, provide proactive services to improve health and stability of customer's on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
Understand the customer's relevant business challenges while functioning as a trusted advisor for best practices and drive further adoption of Alibaba cloud solutions in assigned accounts.
Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer's technical advocate within Alibaba Cloud.
Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.
Job Requirements
Bachelor's degree required and a minimum of 5 years experience, solid experience with Java development.
A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
Able to demonstrate ability and experience in customer-facing positions as a technology consultant
Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
Experience with Microservices, Containers and/or Serverless (including IstioDockerKubernates,mesos tools )
Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
Self-motive, quicker learner and able to work under high pressure.
Fluent in English,Ability to speak and write Mandarin or Arabic at professional level is a plus;
