We are seeking an experienced Technical Account Manager to join a global cybersecurity company supporting enterprise customers across Saudi Arabia.
In this role, you will act as a trusted technical advisor across the full post-sales lifecycle, supporting customers from deployment through to long-term operational success. You will be responsible for ensuring successful adoption, execution, and optimisation of advanced cybersecurity solutions within live production environments.
This is a hands-on, post-deployment customer success role, where you will work closely with engineering teams and customer stakeholders to ensure solutions are fully operationalised and delivering measurable security and business value.
You will bridge the gap between technical delivery and customer outcomes, helping organisations improve security maturity, reduce risk exposure, and maximise value from their cybersecurity investment.
Key Responsibilities
- Own the post-sales customer lifecycle, including onboarding, deployment support, adoption, and long-term success
- Act as the primary technical advisor for assigned customers, ensuring successful post-deployment execution and operationalisation of cybersecurity solutions
- Drive customer success through hands-on engagement, troubleshooting, optimisation, and real-world use case enablement
- Support customers in embedding cybersecurity capabilities into operational workflows and existing environments
- Lead regular technical and business review sessions focused on value delivery, platform performance, and continuous improvement
- Monitor customer health, adoption, and usage metrics, proactively identifying risks and executing remediation or improvement plans
- Partner closely with internal teams including Customer Success, Support, Product, and Engineering to ensure seamless delivery and issue resolution
- Deliver cybersecurity expertise through workshops, training sessions, and executive-level discussions
Required Experience & Skills
- Strong experience in post-sales, customer success, or technical account management environments
- Proven ability to manage hands-on execution and post-deployment support activities in customer environments
- Strong understanding of cybersecurity concepts including detection, risk management, and operational resilience
- Familiarity with SIEM and security monitoring tools (e.g., Splunk, QRadar, FortiSIEM, Elastic)
- Understanding of network fundamentals such as VLANs, SPAN/TAPs, and firewall segmentation
- Experience in customer-facing technical roles such as Technical Account Manager, Resident Engineer, Sales Engineer, or Customer Success Engineer
- Strong ability to translate complex technical concepts into clear operational and business outcomes
- Experience engaging senior stakeholders and driving value-focused technical discussions
