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About this opportunity:
The Technical Authority Expert – Transmission is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, technical expertise, governance, and operational support across the full lifecycle of Create, Sustain, and Evolve within the Transmission domain.
The role acts as the second-line technical authority for the Transmission domain under Ericsson governance, supporting end-to-end troubleshooting, operational assurance, service continuity, and network stability across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and related transport infrastructure. The position requires close coordination with customer teams, vendors, third parties, design teams, field operations, and operational support functions to ensure timely restoration, operational compliance, and service quality.
The role operates within a 24/5 shift model with weekend on-call support responsibilities.
What You Will Do
Transmission Technical Authority & Operations
- Provide second-line technical authority support for the Transmission domain under Ericsson governance.
- Support troubleshooting across routers, L2/L3 switches, L2 transmission nodes, MPLS networks, and transport infrastructure.
- Coordinate troubleshooting and restoration with vendors, third parties, Field Operations (FO), customer teams, and design organizations.
- Guide FO and operational teams during troubleshooting and restoration activities.
- Support node acceptance, configuration management, software maintenance, and operational audits.
- Verify MDTs, TCNs, maintenance activities, and compliance requirements.
- Handle requests, escalations, and reporting activities.
Assurance & Incident Management
- Manage assurance activities including Change Introduction impact analysis, Business Requirement impact analysis, and complex change support.
- Support rollback and fallback decisions during major operational changes.
- Define and coordinate security preventive maintenance activities.
- Design KPI reporting, event correlation, and filtering mechanisms.
- Support Incident Management including outage handling, degradation analysis, troubleshooting, and complex incident resolution.
- Initiate Problem Management activities and third-level functional escalations.
- Support Security Incident Management and coordinate with vendors, suppliers, partners, and field services during critical incidents.
- Perform proactive trend analysis to identify failures and improve recovery processes.
Customer Experience & Service Lifecycle Management
- Support Customer Experience Management activities including experience analysis, issue resolution, and operational improvements.
- Analyze operational reports to drive customer experience improvements.
- Manage use cases across design, build, testing, and operational support.
- Ensure operational compliance, service quality, and SLA adherence.
System Administration & Fulfillment
- Perform system administration activities including corrective tasks, database maintenance, server/application interconnections, and user access management.
- Support Service Resource Fulfillment activities including planning, execution, testing, reporting, and logging.
- Perform software updates, FNI implementation, patch introduction, and feature deployment activities.
- Analyze software update impacts and define implementation procedures and recommendations.
- Support asset and configuration management activities.
Automation & Analytics
- Support Analytics & Automation initiatives by identifying automation and operational improvement opportunities.
- Collaborate with automation teams to define requirements and support implementation.
- Prepare Methods of Procedure (MOPs) for automation use cases.
- Perform testing, validation, and acceptance of automation solutions.
Cross-Domain Collaboration
- Build understanding of interfaces, protocols, and parameters across telecom domains to support cross-domain issue resolution.
- Interface with E2E Service Experts and cross-domain squads to support restoration and service continuity activities
The Skills You Bring
Technical Competencies
- Strong understanding of telecom network architecture across 2G, 3G, 4G, and 5G technologies.
- Strong expertise in transmission networks including routers, L2/L3 switches, MPLS networks, and transmission infrastructure.
- Good understanding of transport networks, telecom signaling, traffic concepts, voice/data flows, and telecom services.
- Strong troubleshooting experience within multivendor telecom environments.
- Knowledge of KPI formulas, KPI degradation analysis, and troubleshooting methodologies.
- Good understanding of scripting, automation, analytics, and telecom operational processes.
- Understanding of Machine Learning, Artificial Intelligence, and Cloud technologies.
- Knowledge of core and access network performance/configuration parameters and their interpretation.
- Understanding of support and supply processes.
- Strong telecom fundamentals and network architecture understanding.
Qualification & Industry Experience
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
- 5–10 years of experience within the telecom industry.
- Experience within Managed Services, Transmission Operations, IP Transport, or telecom operational support environments preferred.
Behavioral Competencies
- Strong leadership and cross-functional coordination capabilities.
- Excellent communication and stakeholder management skills.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Proactive and results-oriented mindset.
- Ability to work effectively under pressure in operational environments.
Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) ||
Req ID: 784993
