As part of our team you will report to our Manager in IT Operations.
Key Duties And Responsibilities
- Mount and install switches in the IDF and patching the stations.
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
- Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.
- Make necessary independent decisions to correct errors or discrepancies in trouble tickets.
Qualifications
- 1+ year of experience working in a call center
- CCNA, MCSA, SCCM, BigFix Certifications
- Fluency in English
- Bachelor's degree in Information Technology, Computer Science, or a related field is desired
