Technical Manager

Responsibilities

• Lead and facilitate all Scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement, ensuring adherence to Scrum framework and Agile delivery standards.
• Drive Agile delivery execution across multiple cross-functional Scrum teams, ensuring predictable sprint outcomes, continuous value delivery, and alignment with business objectives.
• Coach Scrum Teams, Product Owners, Engineering Managers, and stakeholders on Agile principles, Scrum framework, Lean practices, Kanban, SAFe, and Agile scaling methodologies.
• Identify, analyze, and eliminate delivery impediments, organizational bottlenecks, and cross-team dependencies to maximize team throughput and operational efficiency.
• Partner with Product Owners to maintain a prioritized, well-defined, and continuously refined Product Backlog using effective backlog management and user story decomposition techniques.
• Track and analyze Agile delivery metrics including Velocity, Sprint Burndown, Burnup, Cycle Time, Lead Time, Cumulative Flow Diagrams (CFD), Predictability Index, and Defect Trends to support data-driven decision making.
• Establish Agile governance frameworks, delivery dashboards, KPI reporting, and executive-level metrics to monitor portfolio health, sprint performance, and release readiness.
• Coordinate sprint planning, release planning, Program Increment (PI) planning, dependency management, and end-to-end software delivery across distributed Agile teams.
• Collaborate with Business Analysts, Solution Architects, Developers, QA Engineers, DevOps Engineers, Product Managers, and Project Management Office (PMO) teams to ensure seamless execution throughout the Software Development Life Cycle (SDLC).
• Support Agile Release Management by coordinating deployment schedules, release readiness assessments, production cutovers, and post-release retrospectives.
• Facilitate Agile transformation initiatives by implementing Agile operating models, organizational change management practices, and continuous process improvement strategies.
• Conduct Agile maturity assessments, identify process gaps, and develop actionable improvement roadmaps to increase Agile adoption and team effectiveness.
• Promote engineering excellence by encouraging DevOps practices, Continuous Integration/Continuous Delivery (CI/CD), Test Automation, Shift-Left Testing, and quality-first development approaches.
• Manage delivery risks, technical dependencies, resource constraints, and project issues through proactive risk identification, mitigation planning, and stakeholder communication.
• Foster a culture of servant leadership, transparency, collaboration, continuous feedback, innovation, and continuous improvement across business and technology organizations.
• Facilitate Agile workshops, Scrum training sessions, Value Stream Mapping, Story Mapping, Release Planning, Estimation Workshops, and Retrospectives to improve team maturity and delivery performance.
• Ensure compliance with organizational Agile governance standards, security policies, regulatory requirements, and software quality standards.
• Drive continuous improvement initiatives by leveraging Lean metrics, Root Cause Analysis (RCA), Kaizen principles, and lessons learned to optimize delivery processes.
• Promote knowledge sharing, Agile Communities of Practice (CoP), and mentoring programs to strengthen Agile capabilities across the enterprise.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a related discipline.
• Minimum of 5+ years of experience as a Scrum Master, Agile Coach, Agile Delivery Lead, or Technical Project Manager within enterprise software development environments.
• Strong practical experience implementing Agile frameworks including Scrum, Kanban, Lean, SAFe, and hybrid Agile delivery methodologies.
• Demonstrated experience managing multiple Scrum teams supporting complex enterprise applications, digital transformation programs, or cloud-based platforms.
• Extensive hands-on experience with Agile lifecycle management tools including Jira, Confluence, Azure DevOps Boards, Microsoft Project, Trello, Miro, Microsoft Teams, SharePoint, and advanced dashboard/reporting capabilities.
• Strong understanding of Software Development Life Cycle (SDLC), Software Release Lifecycle, Agile Project Delivery, Application Lifecycle Management (ALM), and IT Service Management (ITSM).
• Experience working within DevOps environments, including CI/CD pipelines, automated testing frameworks, Infrastructure as Code (IaC), release orchestration, and deployment automation.
• Working knowledge of source code management platforms (Git, GitHub, GitLab, Azure Repos, Bitbucket) and branching strategies such as GitFlow and Trunk-Based Development.
• Technical understanding of SQL, RESTful APIs, JSON, microservices architecture, containerization (Docker), orchestration platforms (Kubernetes), and cloud technologies including AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Familiarity with application monitoring, observability, and logging platforms such as Splunk, Grafana, Prometheus, Azure Monitor, or Datadog is advantageous.
• Experience supporting engineering teams using automated testing frameworks, quality gates, and static code analysis tools such as SonarQube.
• Strong analytical, facilitation, conflict resolution, negotiation, organizational, and problem-solving skills with the ability to make data-driven decisions.
• Excellent stakeholder management, executive communication, workshop facilitation, and presentation skills across business and technical audiences.
• Proven ability to coach, mentor, and influence cross-functional teams, senior leadership, and executives while fostering Agile mindset adoption.
• Experience leading enterprise Agile transformation, organizational change management, and Agile Center of Excellence (CoE) initiatives is highly preferred.
• Professional Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), SAFe Scrum Master (SSM), SAFe Agilist (SA), PMI-ACP, ICAgile (ICP-ACC/ICP-ATF), or Certified Agile Coach are highly desirable.
• Ability to thrive in large-scale, fast-paced, matrixed enterprise environments with multiple stakeholders, distributed teams, and competing delivery priorities